JobsAssociated Bank

Teller (Part-time)

Associated Bank · Elkhorn, WI

Posted Jul 13, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you handled cash and had to be really precise about it. What was the situation and how did you make sure it was accurate?

whether the candidate has real experience with attention to detail and accountability in cash handling

Tell me about a time you noticed something unusual or suspicious with a customer or a transaction. What did you do?

awareness of fraud red flags and willingness to escalate concerns, tied to Bank Secrecy Act obligations

Describe a time you were juggling a line of waiting customers while also handling a more complex transaction. How did you manage it?

ability to work efficiently under pressure without sacrificing accuracy or friendliness

What does it mean to you to represent a bank's brand, and how would that show up in how you greet someone at your window?

customer service instincts and understanding of the front-line role as the face of the bank

Tell me about a time a customer asked you a question you didn't know the answer to. What did you do?

honesty, resourcefulness, and willingness to involve colleagues rather than guess

What does good customer service look like to you, and can you give an example from a past job where you delivered it?

baseline definition of service quality and whether it matches the bank's expectations for a front-line role

Technical

If you counted your drawer at the end of the day and it was short, what steps would you take?

understanding of cash reconciliation procedures and honesty when reporting discrepancies

If you were asked to help service the vault, night drop, or an ATM, what would you want to make sure you understood before doing that task?

comfort with operational responsibilities and caution around procedures that involve security and money

Situational

A customer comes to your window frustrated about a fee they were charged and raises their voice. Walk me through what you would do.

how the candidate de-escalates conflict while staying professional and following bank procedure

How would you explain the bank's mobile app or online banking to a customer who is nervous about using it?

ability to teach digital tools patiently to less tech-comfortable customers

A customer mentions they're thinking about buying a home or need a loan. What would you do with that information?

whether the candidate understands the referral process and can spot cross-sell opportunities without overselling

How would you handle a situation where you suspected a coworker was not following a procedure correctly?

integrity and willingness to raise concerns through proper channels like management or the ethics hotline

If two customers need help at once and you're the only teller available, how do you decide what to do?

prioritization skills and composure when resources are stretched

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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