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Teller

Associated Bank · Wittenberg, WI · $17.00–$22.96 an hour · Full time

Posted Jul 8, 2026 · We last checked this listing on Oct 4, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you handled a customer who was upset or frustrated. What did you do and how did it turn out?

What they are checking: whether the candidate can stay calm and professional under interpersonal pressure

Tell me about a time you noticed a mistake in a transaction after the fact. What did you do about it?

What they are checking: honesty and follow-through when errors happen

Tell me about a time you had to follow a strict procedure even though it slowed things down or annoyed a customer.

What they are checking: willingness to follow compliance and procedure over convenience

Describe a time you worked with a team to get through a busy or stressful period, like a long line or short staffing.

What they are checking: teamwork and composure under volume pressure

Tell me about a time you had to say no to a customer's request because it went against policy. How did you handle the conversation?

What they are checking: ability to enforce rules while keeping the relationship positive

What's your experience with cash handling or working in a retail or service job where accuracy mattered?

What they are checking: relevant prior experience and comfort with transaction-based work

What would you do

Say a customer wants to withdraw a large amount of cash and seems nervous or is asking odd questions about how it will be reported. What do you do?

What they are checking: awareness of suspicious activity and Bank Secrecy Act reporting responsibility

How would you explain a mobile banking app or ATM feature to a customer who isn't comfortable with technology?

What they are checking: patience and ability to teach digital tools to less tech-savvy customers

A regular customer mentions they're saving up for a car and asks what the bank could offer. What do you do next?

What they are checking: ability to spot a referral opportunity and hand it off appropriately

What would you do if you found your drawer was short at the end of the day?

What they are checking: integrity and correct escalation process for discrepancies

If a customer complained about a fee or a decision made by the bank, how would you respond in the moment?

What they are checking: de-escalation skills and knowledge of when to escalate a complaint

Are you comfortable working across multiple branch locations or covering shifts as needed?

What they are checking: flexibility and reliability for staffing needs

About the work

Walk me through how you would count a cash drawer at the start and end of a shift to make sure it balances.

What they are checking: basic cash handling accuracy and attention to detail

What does it mean to service a vault, night drop, or ATM, and why do those tasks need extra care?

What they are checking: basic understanding of branch operations and security awareness

Practice this interview out loud.

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services • Spanish bilingual preferred Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life. • Retirement savings including both 401(k) and Pension plans. • Paid time off to volunteer in your community. • Opportunities to connect with others through our diversity-focused Colleague Resource Groups. • Competitive salaries with professional development and advancement opportunities. • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more. • Personal banking, loan, investment and insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X . Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish . Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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