Teller
Posted Jul 8, 2026 · We last checked this listing on Oct 4, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you handled a customer who was upset or frustrated. What did you do and how did it turn out?
What they are checking: whether the candidate can stay calm and professional under interpersonal pressure
Tell me about a time you noticed a mistake in a transaction after the fact. What did you do about it?
What they are checking: honesty and follow-through when errors happen
Tell me about a time you had to follow a strict procedure even though it slowed things down or annoyed a customer.
What they are checking: willingness to follow compliance and procedure over convenience
Describe a time you worked with a team to get through a busy or stressful period, like a long line or short staffing.
What they are checking: teamwork and composure under volume pressure
Tell me about a time you had to say no to a customer's request because it went against policy. How did you handle the conversation?
What they are checking: ability to enforce rules while keeping the relationship positive
What's your experience with cash handling or working in a retail or service job where accuracy mattered?
What they are checking: relevant prior experience and comfort with transaction-based work
What would you do
Say a customer wants to withdraw a large amount of cash and seems nervous or is asking odd questions about how it will be reported. What do you do?
What they are checking: awareness of suspicious activity and Bank Secrecy Act reporting responsibility
How would you explain a mobile banking app or ATM feature to a customer who isn't comfortable with technology?
What they are checking: patience and ability to teach digital tools to less tech-savvy customers
A regular customer mentions they're saving up for a car and asks what the bank could offer. What do you do next?
What they are checking: ability to spot a referral opportunity and hand it off appropriately
What would you do if you found your drawer was short at the end of the day?
What they are checking: integrity and correct escalation process for discrepancies
If a customer complained about a fee or a decision made by the bank, how would you respond in the moment?
What they are checking: de-escalation skills and knowledge of when to escalate a complaint
Are you comfortable working across multiple branch locations or covering shifts as needed?
What they are checking: flexibility and reliability for staffing needs
About the work
Walk me through how you would count a cash drawer at the start and end of a shift to make sure it balances.
What they are checking: basic cash handling accuracy and attention to detail
What does it mean to service a vault, night drop, or ATM, and why do those tasks need extra care?
What they are checking: basic understanding of branch operations and security awareness
Practice this interview out loud.
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Practice this out loudThe full job description
As published by Associated Bank.