Teller
Posted Jul 7, 2026 · We last checked this listing on Sep 20, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
Behavioral
Tell me about a time you handled a customer who was upset or frustrated. What did you do and how did it turn out?
whether the candidate can stay calm and professional under interpersonal pressure
Tell me about a time you noticed a mistake in a transaction after the fact. What did you do about it?
honesty and follow-through when errors happen
Tell me about a time you had to follow a strict procedure even though it slowed things down or annoyed a customer.
willingness to follow compliance and procedure over convenience
Describe a time you worked with a team to get through a busy or stressful period, like a long line or short staffing.
teamwork and composure under volume pressure
Tell me about a time you had to say no to a customer's request because it went against policy. How did you handle the conversation?
ability to enforce rules while keeping the relationship positive
What's your experience with cash handling or working in a retail or service job where accuracy mattered?
relevant prior experience and comfort with transaction-based work
Technical
Walk me through how you would count a cash drawer at the start and end of a shift to make sure it balances.
basic cash handling accuracy and attention to detail
What does it mean to service a vault, night drop, or ATM, and why do those tasks need extra care?
basic understanding of branch operations and security awareness
Situational
Say a customer wants to withdraw a large amount of cash and seems nervous or is asking odd questions about how it will be reported. What do you do?
awareness of suspicious activity and Bank Secrecy Act reporting responsibility
How would you explain a mobile banking app or ATM feature to a customer who isn't comfortable with technology?
patience and ability to teach digital tools to less tech-savvy customers
A regular customer mentions they're saving up for a car and asks what the bank could offer. What do you do next?
ability to spot a referral opportunity and hand it off appropriately
What would you do if you found your drawer was short at the end of the day?
integrity and correct escalation process for discrepancies
If a customer complained about a fee or a decision made by the bank, how would you respond in the moment?
de-escalation skills and knowledge of when to escalate a complaint
Are you comfortable working across multiple branch locations or covering shifts as needed?
flexibility and reliability for staffing needs
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Practice this out loudThe full job description
As published by Associated Bank.