Teller
Posted Jul 8, 2026 · We last checked this listing on Sep 20, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
Behavioral
Tell me about a time you gave someone great customer service even though it was a busy or stressful day. What did you do?
whether the candidate can stay warm and attentive under volume, not just when things are calm
Tell me about a time you made a mistake handling money or a transaction. How did you catch it and fix it?
honesty about errors and whether they take ownership and correct problems properly
Tell me about a time you had to explain something technical or confusing to a customer who wasn't comfortable with it, like using an app or a kiosk.
patience and ability to coach customers toward digital self-service tools
Describe a time you had to work closely with coworkers to keep things running smoothly, maybe covering for someone or helping another branch.
team orientation and flexibility across branches, which the posting calls out directly
What does good, professional service look like to you when a customer is upset but the answer you have to give them is no?
ability to hold a firm boundary while keeping the interaction respectful and calm
Technical
Walk me through how you'd handle counting a cash drawer at the start and end of your shift.
basic understanding of cash handling routine and attention to accuracy
Have you ever worked with cash handling, a vault, ATMs, or night drops before? Walk me through what that involved.
actual hands-on experience with the physical operations side of a branch
Why do you think banks have such specific rules and procedures around every transaction, even small ones?
whether they grasp the reasoning behind compliance and controls, not just rule-following for its own sake
Situational
A customer hands you a deposit slip and cash, but when you count it, the amount doesn't match what they wrote down. What do you do?
comfort resolving discrepancies calmly and following procedure rather than guessing
If a customer seemed frustrated about a fee or a hold on their account, how would you handle that conversation?
de-escalation skill and ability to explain policy without sounding dismissive
What does it mean to identify a customer's needs during a routine transaction, and how would you bring up another product or service without it feeling pushy?
aptitude for the referral/cross-sell part of the role while respecting the customer's time
If you noticed a transaction that seemed unusual or suspicious, what would you do?
awareness of reporting responsibilities tied to things like the Bank Secrecy Act
It's near closing time and there's still a line of customers waiting. How do you decide how to manage that?
prioritization and composure when pace and customer expectations collide
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Practice this out loudThe full job description
As published by Associated Bank.