JobsAssociated Bank

Teller

Associated Bank · Stoughton, WI

Posted Jul 23, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had a customer who was upset or frustrated. What did you do and how did it turn out?

how the candidate handles emotional situations while staying professional and de-escalating conflict

Tell me about a time you noticed something that seemed off or suspicious in your work. What did you do about it?

awareness of fraud or unusual activity and willingness to report it, tied to Bank Secrecy Act obligations

Describe a time you had to learn a new system or tool quickly on the job.

adaptability and comfort picking up new technology, relevant to digital banking tools they'll need to demonstrate

Tell me about a time you worked closely with a team to get through a busy or stressful day.

teamwork and ability to function under pressure during high-traffic branch hours

Tell me about a time you made a mistake at work. What happened and how did you fix it?

honesty and accountability, since teller errors involve real money and need to be owned quickly

What does good customer service look like to you in a bank setting, compared to other kinds of retail?

whether the candidate grasps the trust and discretion required in financial services versus general retail

Technical

What steps would you take to process a customer deposit or withdrawal accurately, start to finish?

whether the candidate understands basic transaction procedure and the importance of following steps in order

Have you ever had to handle cash or balance a register in a past job? Walk me through what that looked like.

actual hands-on comfort with cash handling and math accuracy under time pressure

Situational

Walk me through how you would handle a cash drawer that doesn't balance at the end of your shift.

attention to detail and honesty when facing a discrepancy that could reflect on their own error

A customer at your window mentions they're looking to open a savings account for their kid. How do you handle that conversation?

ability to spot a referral opportunity and hand it off appropriately without overselling

How would you explain to an older customer why they should try using the ATM or mobile app instead of coming into the branch?

patience and communication skill when guiding customers toward self-service tools without making them feel dismissed

What would you do if a customer asked you a question about a loan or investment product that you're not able to answer?

understanding of role boundaries and when to refer rather than guess

If you suspected a customer was a victim of a scam while at your teller window, what would you do?

judgment and knowledge of when to slow down a transaction and involve a manager or compliance

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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