JobsAssociated Bank

Teller

Associated Bank · Mercer, WI

Posted Jul 27, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you dealt with a customer who was upset or frustrated. What did you do?

whether the candidate can stay calm and professional under emotional pressure while still resolving the issue

Tell me about a time you had to catch an error, either your own or someone else's, before it became a bigger problem.

attention to detail and honesty about mistakes

Tell me about a time you had to learn a new system or process quickly. How did you approach it?

adaptability and comfort picking up new tools, since tellers use multiple banking systems

Describe a time you worked closely with a team to get through a busy or stressful period.

teamwork and ability to function well under time pressure, since branches rely on coordination

Tell me about a time a customer asked you something you didn't know the answer to. What did you do?

honesty, resourcefulness, and willingness to ask for help rather than guess

Technical

What does the Bank Secrecy Act mean to you, and why does it matter in a role like this?

basic awareness of compliance obligations and willingness to take regulatory training seriously

What experience do you have with counting cash, balancing a drawer, or handling money accurately?

actual hands-on comfort with the core mechanical task of the job

Situational

Walk me through how you would handle a cash drawer that comes up short at the end of your shift.

understanding of cash handling accountability and whether they know the proper reporting process rather than covering it up

A customer comes in and mentions they're saving up for a big purchase or thinking about a new account. How would you handle that conversation?

ability to spot referral opportunities without being pushy or salesy

If a customer's transaction looked unusual or suspicious, what would you do?

knowledge of when and how to escalate potential fraud or suspicious activity rather than handling it alone

How would you explain to a customer how to use our mobile app or an ATM if they were hesitant about it?

patience and communication skills when teaching digital tools to less tech-comfortable customers

If you noticed a coworker skipping a required procedure to save time, what would you do?

integrity and willingness to follow or enforce policy even when it's inconvenient

How would you prioritize your tasks on a day when the lobby is full of customers and you also need to help service the vault or ATM?

time management and judgment under competing demands

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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