JobsAssociated Bank

Teller

Associated Bank · Minocqua, WI

Posted Jun 10, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to handle cash carefully and stay accurate while things around you were busy or hectic.

whether the candidate can maintain precision under distraction, a core teller requirement

Tell me about a time you noticed something odd or off about a transaction. What did you do?

awareness of fraud or suspicious activity red flags, tied to Bank Secrecy Act reporting duties

Describe a time you had to balance being friendly and fast at the same time, maybe during a busy period at work.

ability to manage speed and service quality simultaneously

Tell me about a time you had to learn a new system or process quickly on the job.

adaptability and openness to training, since teller systems and products change

Have you worked with cash before, in this job or another? Tell me about that experience.

level of direct exposure to cash handling and comfort with money

Tell me about a time you worked closely with a team to get something done, maybe across different shifts or locations.

collaboration skills, since the role requires coordinating across branches

Technical

Walk me through how you would process a customer's deposit and withdrawal in the same visit, step by step.

basic understanding of transaction handling and attention to procedure

What would you do if you were counting your drawer at the end of the day and it didn't balance?

knowledge of cash handling error protocols and honesty under pressure

Situational

A customer comes in upset because a fee was charged they didn't expect. What do you do?

how the candidate de-escalates conflict while staying within policy

How would you explain to an older customer how to use our mobile app or an ATM if they've never done it before?

patience and ability to teach digital tools to varied customers

If a customer mentions they're saving for a house or thinking about a loan, what would you do with that information?

whether candidate understands the referral role tellers play in cross-selling

How would you handle a line of customers building up while you're also asked to help with the vault or an ATM issue?

prioritization and communication skills under competing demands

What would you say to a customer who says they don't trust online banking and prefers to do everything in person?

ability to promote digital tools respectfully without dismissing customer preference

If you suspected a colleague or customer was doing something against policy, what would you do?

willingness to report through proper channels, tied to ethics hotline and compliance culture

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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