JobsAssociated Bank

Teller

Associated Bank · Belleville, IL

Posted Sep 5, 2026 · We last checked this listing on Sep 20, 2026

Apply at Associated Bank

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to give someone excellent customer service even though you were having a busy or stressful day. What did you do?

whether the candidate can maintain a friendly, professional demeanor under pressure, which is core to the branch's brand promise

Tell me about a time you noticed something felt off or suspicious in a transaction or interaction. What did you do about it?

awareness of fraud red flags and willingness to report, tying to Bank Secrecy Act responsibilities

Have you ever had to tell a customer no, or explain a policy they didn't like? How did you handle that conversation?

comfort delivering unwelcome news while keeping the relationship intact

Tell me about a time you worked with teammates to get through a busy period, maybe when the lobby was full or short-staffed.

teamwork and ability to collaborate under volume, since branches share staff and duties

Describe a time a customer was upset or frustrated with you or the bank. How did you resolve it?

conflict resolution skills and ability to de-escalate while staying professional

Why do you want to work as a teller here, and what about working with the public appeals to you?

genuine motivation and fit for a front-line, community-facing role rather than treating it as a stopgap job

Technical

Walk me through how you would count out and process a cash deposit for a customer to make sure the amount is accurate.

basic cash handling competence and attention to detail with money

What experience do you have with cash handling or working a cash drawer, even if it wasn't at a bank?

concrete prior exposure to money handling accuracy and balancing responsibilities

Situational

Say a customer hands you a stack of cash to deposit and when you count it, it comes up short of what they say they gave you. What do you do?

how the candidate handles discrepancies calmly and follows procedure instead of guessing or arguing

How would you explain to an older customer who is nervous about technology how to use our mobile app or an ATM instead of coming into the branch every time?

ability to educate customers on digital tools with patience, not just push them away from the counter

If a customer mentions they're thinking about buying a house or opening a new account, what would you do with that information during a normal teller interaction?

whether the candidate understands the referral responsibility, spotting needs and connecting customers to the right colleague

What would you do if you were servicing the vault or an ATM and noticed the cash count didn't match the log?

understanding of accountability and escalation for cash operations tasks like vault, ATM, and night drop servicing

If you ever made a mistake balancing your drawer at the end of the day, what would you do next?

honesty and process discipline when errors happen, rather than hiding or ignoring them

Practice this interview out loud.

Offer builds a real interview for this exact role at Associated Bank from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

Apply at Associated Bank

More teller roles

Related jobs

Teller

Associated Bank · Minocqua, WI

Posted Jun 10 · Verified Sep 20

Teller

Associated Bank · Wittenberg, WI

Posted Jul 7 · Verified Sep 20

Teller

Associated Bank · Eau Claire, WI

Posted Jul 8 · Verified Sep 20

Teller (Part-time)

Associated Bank · Elkhorn, WI

Posted Jul 13 · Verified Sep 20

Teller

Associated Bank · Stoughton, WI

Posted Jul 23 · Verified Sep 20

Teller

Associated Bank · Mercer, WI

Posted Jul 27 · Verified Sep 20