JobsAssociated Bank

Teller

Associated Bank · New Berlin, WI

Posted Sep 15, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you handled a difficult or upset customer. What did you do and how did it end?

Whether the candidate can stay calm and professional under pressure while resolving conflict

Tell me about a time you noticed something suspicious or out of the ordinary at work. What did you do?

Awareness of fraud or compliance risks and willingness to report issues, tying to Bank Secrecy Act responsibilities

Give me an example of a time you had to multitask while giving good customer service, maybe with a line of people waiting.

Ability to balance speed and accuracy without sacrificing service quality

Tell me about a time you made a mistake at work. How did you handle it once you realized it?

Honesty, accountability, and how they correct errors rather than hide them

What does good customer service look like to you, and how would you bring that to this branch?

Alignment with the bank's service-first culture and communication style

Why do you want to work as a teller, specifically at a bank like ours?

Genuine interest in the role and fit with company values versus using it as a stopgap

Technical

Walk me through how you would process a cash deposit for a customer, step by step.

Basic understanding of cash handling accuracy and attention to procedure

What experience do you have counting or handling cash, and how did you make sure you stayed accurate?

Concrete cash-handling background and personal accuracy habits

Have you worked with confidential customer information before? How did you protect it?

Understanding of privacy and data protection expectations in a regulated industry

Situational

Suppose a customer's transaction doesn't balance at the end of your shift. What would you do?

Problem-solving approach and honesty when facing an error, plus knowledge of escalation procedures

How would you approach a customer who seems unsure about using an ATM or a mobile banking app?

Comfort teaching digital tools and patience with less tech-savvy customers

If a customer mentions they're saving for a house or thinking about a loan, what would you do next?

Willingness and ability to recognize referral opportunities and hand off to the right colleague

How do you decide what information you can share with a customer and what needs a manager or specialist?

Understanding of boundaries, policy compliance, and when to escalate

If you noticed a coworker skipping a required verification step to move faster, what would you do?

Integrity and willingness to uphold procedures even when it's uncomfortable

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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