JobsAssociated Bank

Teller

Associated Bank · Milwaukee, WI

Posted Sep 8, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a customer was upset or frustrated with you. What happened and how did you handle it?

whether the candidate stays calm and professional under pressure without escalating conflict

Tell me about a time you had to learn a new system or process quickly on the job.

adaptability and comfort with training on new tools or software

Describe a time you had to follow a strict procedure even though it slowed things down or a customer was impatient.

willingness to prioritize compliance and accuracy over speed or pressure

Tell me about a time you worked closely with a team to get something done, especially when people had different roles.

ability to collaborate with coworkers across a branch or between branches

What does good customer service look like to you, and can you give an example where you delivered it?

whether their definition of service matches the bank's front-line, relationship-building expectations

Technical

What experience do you have counting cash or handling money accurately, whether in a bank or another job like retail?

comfort and demonstrated accuracy with cash handling

If you noticed a transaction that seemed unusual or suspicious, what would you do?

basic awareness of fraud red flags and reporting responsibility tied to the Bank Secrecy Act

How do you stay accurate and focused when you're doing repetitive tasks, like processing transaction after transaction, especially during a busy time?

attention to detail and consistency under volume

If you had to service an ATM, night drop, or vault as part of your daily tasks, how comfortable are you with that kind of responsibility?

willingness and confidence to take on operational duties beyond the teller line

Situational

Walk me through how you would handle a cash drawer that comes up short at the end of your shift.

understanding of accountability and proper procedure when handling discrepancies

A customer comes in to make a deposit but mentions they're also looking for a way to save for a house. What do you do?

ability to spot referral opportunities without overstepping into advice they aren't licensed to give

How would you explain to a customer who is hesitant about technology why they might want to try online or mobile banking?

patience and communication skill when introducing digital tools to reluctant customers

A regular customer asks you to bend a rule just this once because they're in a hurry. What do you say?

integrity and comfort saying no to a customer while preserving the relationship

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. This position is located at 2590 N Downer Ave. Milwaukee, WI 53211 Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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