JobsAssociated Bank

Relationship Banker (Bilingual Spanish)

Associated Bank · Milwaukee, WI

Posted Aug 4, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you helped a customer who was frustrated or upset. What did you do and how did it turn out?

whether the candidate can de-escalate and stay warm under pressure, a daily reality in branch banking

Describe a time you had to explain something complicated to someone in simple terms. How did you make sure they understood?

communication skill, especially important since this role requires explaining financial products and digital tools to customers of varying comfort levels

You're bilingual in Spanish. Tell me about a time your language skills made a real difference in helping someone or resolving a problem.

whether the bilingual skill is genuinely functional and has been used in a service context, not just listed

Tell me about a time you met or exceeded a sales or referral goal in a customer-facing job. What did you do to get there?

track record of proactive selling, since the role expects recommending products, not just servicing accounts

Tell me about a time you had to learn a new system, process, or certification quickly for a job. How did you approach it?

ability to complete the Banker Roadmap training milestones and adapt to structured certification programs

Describe a time you took part in outreach or promotion outside your normal desk job, like an event, a community activity, or in-store promotion.

willingness and past experience engaging in the community and in-store outreach the posting mentions

Technical

What experience do you have handling cash transactions or balancing a drawer, even if it wasn't in a bank setting?

basic transactional accuracy and comfort with handling money responsibly

This role requires a credit check under Regulation Z and involves handling sensitive customer financial information. What does keeping that information secure mean to you day to day?

basic understanding of compliance responsibility and discretion with confidential data

Situational

Walk me through how you would handle a customer who comes in wanting to open a checking account but you notice, based on what they tell you, that a savings account or a different product would actually serve them better.

comfort with needs-based selling versus just processing the request in front of them

If a Spanish-speaking customer came in confused about a fee on their statement and got increasingly upset while you were also helping an English-speaking customer at the next window, how would you manage that?

ability to juggle competing demands and language switching without either customer feeling neglected

A customer tells you flatly they don't trust online or mobile banking and don't want to hear about it. How do you respond?

persistence and tact in promoting digital adoption without being pushy or dismissive of the customer's concerns

If you noticed a coworker cutting corners on identity verification to move the line faster, what would you do?

integrity and willingness to follow compliance and BSA-related reporting expectations even when it's socially uncomfortable

How would you go about building relationships with other specialists in the branch, like mortgage or insurance, so you can bring in the right person for a customer's needs?

understanding of the referral and partnership model this role depends on rather than working in isolation

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. This position is located at 829 W Mitchell St. Milwaukee, WI 53204 Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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