JobsAssociated Bank

Relationship Banker (Bilingual in Spanish Preferred)

Associated Bank · Fond Du Lac, WI

Posted Jul 28, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you turned a routine transaction into an opportunity to help a customer with something bigger, like a new account or a product they needed.

whether the candidate naturally spots sales opportunities without being pushy

Tell me about a time you had a sales or service goal to hit and how you went about reaching it.

comfort with performance metrics and a proactive approach to targets

Describe a time you had to learn a new system or process quickly on the job. How did you approach it?

adaptability and eagerness to complete structured training like the Banker Roadmap

Tell me about a time you dealt with a customer who didn't speak much English or was more comfortable in another language. How did you make sure they felt understood?

real-world bilingual service skills and cultural sensitivity, tied to the Spanish-preferred aspect of the role

Tell me about a time you noticed something unusual with a transaction or account activity. What did you do?

attention to detail and understanding of suspicious activity reporting obligations under things like the Bank Secrecy Act

What does community outreach or in-store promotion look like to you, and can you share an example of representing a business out in the community?

comfort with the outward-facing, relationship-building side of the branch role beyond the teller line

Technical

How would you explain the difference between a checking account and a savings account to someone who has never had a bank account before?

basic product knowledge and ability to translate banking concepts into plain language

Since this role involves a credit check under Regulation Z, can you tell me about your understanding of why that applies to a job like this?

awareness of the regulatory reasons behind background and credit screening in banking roles

How would you walk a customer through setting up mobile or online banking if they've never used a banking app before?

digital literacy and patience in teaching unfamiliar tools

Situational

A customer comes in frustrated because a fee hit their account and they want it reversed right now. Walk me through how you'd handle that conversation.

composure and de-escalation skills balanced with policy adherence

If you noticed a coworker skipping a required verification step to speed up a transaction, what would you do?

willingness to uphold compliance and escalate issues appropriately

A long-time customer mentions they're stressed about affording a home repair. How would you use that opening to introduce them to other bank services, like a loan specialist?

ability to identify referral opportunities and partner with specialists without overselling

If a customer complains about you specifically to a manager, what would you do next?

maturity in handling feedback and following complaint reporting procedures

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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