JobsAssociated Bank

Relationship Banker

Associated Bank · Sturgeon Bay, WI

Posted Jun 17, 2026 · We last checked this listing on Sep 20, 2026

Apply at Associated Bank

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had a customer who was frustrated or upset. What did you do to turn it around?

how the candidate handles emotional situations while keeping service quality high

Walk me through a time you sold or recommended a product to someone who didn't think they needed it. How did that go?

comfort with consultative selling versus pushy sales tactics

Tell me about a time you had to learn a new system or process quickly on the job.

how fast the candidate absorbs training, relevant to the Banker Roadmap certification program

Tell me about a goal or quota you had to hit in a past job. How did you approach it?

track record of working toward sales or service targets without cutting corners

Describe a time you worked with someone from another department or team to solve a customer's problem.

collaboration skills, since the role requires partnering with insurance and mortgage specialists

What does financial wellness mean to you, and how would you bring that idea into a conversation with a customer?

genuine customer-first mindset versus a purely transactional attitude

Have you ever made a mistake handling money or an account? What happened and what did you do next?

honesty, accountability, and attention to detail with financial transactions

Technical

How would you explain the difference between a checking account and a savings account to someone who's never had either?

basic financial literacy and ability to translate banking concepts into plain language

What would you do if a customer's transaction looked unusual to you, like a large cash deposit that didn't fit their normal pattern?

awareness of suspicious activity reporting obligations under the Bank Secrecy Act

How would you introduce a customer who's never used online or mobile banking to those tools?

ability to teach digital products patiently to less tech-comfortable customers

Situational

A customer comes in to deposit a check but mentions they're worried about affording their mortgage this month. What do you do?

whether the candidate can spot a need and connect it to a partner specialist rather than ignoring it

If you noticed a coworker skipping a required verification step to speed up a transaction, what would you do?

willingness to uphold compliance and escalate rather than look the other way

If you had a line of customers waiting and one customer needed a longer, detailed conversation about their finances, how would you balance the two?

prioritization and time management under pressure without sacrificing service quality

How comfortable are you approaching people you don't know, like at a community event or in the branch lobby, to talk about our products?

willingness and natural fit for the outreach and prospecting expectations of the role

Practice this interview out loud.

Offer builds a real interview for this exact role at Associated Bank from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

Apply at Associated Bank

More relationship banker roles

Related jobs

Relationship Banker

Associated Bank · Ashland, WI

Posted Jun 30 · Verified Sep 20

Relationship Banker

Associated Bank · New Berlin, WI

Posted Jul 12 · Verified Sep 20

Relationship Banker

Associated Bank · De Pere, WI

Posted Jul 16 · Verified Sep 20

Relationship Banker

Associated Bank · Whitefish Bay, WI

Posted Jul 26 · Verified Sep 20

Relationship Banker (Bilingual in Spanish Preferred)

Associated Bank · Fond Du Lac, WI

Posted Jul 28 · Verified Sep 20

Relationship Banker

Associated Bank · Oconomowoc, WI

Posted Jul 30 · Verified Sep 20