Jobs › Associated Bank

Relationship Banker

Associated Bank · Whitefish Bay, WI · $17.00–$28.96 an hour · Full time

Posted Jul 27, 2026 · We last checked this listing on Oct 4, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you had to sell someone on something they weren't sure they needed. How did you handle it?

What they are checking: whether the candidate can identify a need and recommend a product without being pushy

Describe a time you had to deliver good service to someone who was frustrated or upset. What did you do?

What they are checking: composure and de-escalation skill under pressure

Tell me about a time you had a lot of tasks to juggle at once during a shift. How did you prioritize?

What they are checking: ability to balance transaction processing with relationship-building duties

Tell me about a time you had to learn a new system or process quickly for a job.

What they are checking: trainability and comfort with structured certification programs like the Banker Roadmap

Describe a time you met or exceeded a sales or service goal. What did you do to get there?

What they are checking: track record of results in a goal-driven, incentive-based environment

Tell me about a time you had to work closely with someone from another team or department to solve a customer's problem.

What they are checking: collaboration skills needed to partner with insurance, mortgage, and other specialists

What would you do

Walk me through how you'd greet and help a customer who comes in to open a new checking account.

What they are checking: basic grasp of the customer-facing sales process and comfort with account opening tasks

A customer at your window wants to talk about a mortgage need. What do you do in that moment?

What they are checking: understanding of when to refer to specialists versus handle it directly

If you noticed a transaction that seemed unusual or suspicious, what would you do?

What they are checking: understanding of Bank Secrecy Act reporting obligations and willingness to escalate

How would you approach getting involved in a community event or in-store outreach to bring in new customers?

What they are checking: initiative and comfort with proactive, outward-facing business development

What would you do if a customer complained about a fee or a service issue and wanted it resolved right away?

What they are checking: judgment on when to resolve directly versus escalate, and awareness of complaint reporting procedures

About the work

What do you know about how banks make sure customer accounts and transactions stay accurate and compliant?

What they are checking: baseline awareness of operational integrity and regulatory responsibility

How would you explain mobile or online banking tools to a customer who has never used them?

What they are checking: ability to teach digital tools in plain language to less tech-comfortable customers

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life. • Retirement savings including both 401(k) and Pension plans. • Paid time off to volunteer in your community. • Opportunities to connect with others through our diversity-focused Colleague Resource Groups. • Competitive salaries with professional development and advancement opportunities. • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more. • Personal banking, loan, investment and insurance benefits. Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X . Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact leavesandaccommodations@associatedbank.com if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice English or Spanish . Know Your Right to Work English or Spanish . Associated Bank is Pay Transparency compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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