Relationship Banker
Posted Jul 27, 2026 · We last checked this listing on Oct 4, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you had to sell someone on something they weren't sure they needed. How did you handle it?
What they are checking: whether the candidate can identify a need and recommend a product without being pushy
Describe a time you had to deliver good service to someone who was frustrated or upset. What did you do?
What they are checking: composure and de-escalation skill under pressure
Tell me about a time you had a lot of tasks to juggle at once during a shift. How did you prioritize?
What they are checking: ability to balance transaction processing with relationship-building duties
Tell me about a time you had to learn a new system or process quickly for a job.
What they are checking: trainability and comfort with structured certification programs like the Banker Roadmap
Describe a time you met or exceeded a sales or service goal. What did you do to get there?
What they are checking: track record of results in a goal-driven, incentive-based environment
Tell me about a time you had to work closely with someone from another team or department to solve a customer's problem.
What they are checking: collaboration skills needed to partner with insurance, mortgage, and other specialists
What would you do
Walk me through how you'd greet and help a customer who comes in to open a new checking account.
What they are checking: basic grasp of the customer-facing sales process and comfort with account opening tasks
A customer at your window wants to talk about a mortgage need. What do you do in that moment?
What they are checking: understanding of when to refer to specialists versus handle it directly
If you noticed a transaction that seemed unusual or suspicious, what would you do?
What they are checking: understanding of Bank Secrecy Act reporting obligations and willingness to escalate
How would you approach getting involved in a community event or in-store outreach to bring in new customers?
What they are checking: initiative and comfort with proactive, outward-facing business development
What would you do if a customer complained about a fee or a service issue and wanted it resolved right away?
What they are checking: judgment on when to resolve directly versus escalate, and awareness of complaint reporting procedures
About the work
What do you know about how banks make sure customer accounts and transactions stay accurate and compliant?
What they are checking: baseline awareness of operational integrity and regulatory responsibility
How would you explain mobile or online banking tools to a customer who has never used them?
What they are checking: ability to teach digital tools in plain language to less tech-comfortable customers
Practice this interview out loud.
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Practice this out loudThe full job description
As published by Associated Bank.