JobsAssociated Bank

Relationship Banker

Associated Bank · Ashland, WI

Posted Jun 30, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you helped a customer who was frustrated or upset. What did you do and how did it turn out?

whether the candidate can stay calm and solve problems while keeping the customer relationship intact

Give me an example of a time you had to sell something or recommend a product to someone who wasn't asking for it. How did you approach that?

comfort with needs-based selling without being pushy

Have you ever had to learn a new computer system or process quickly on the job? How did you handle that?

trainability, since this role requires completing a structured certification roadmap

What does it mean to you to keep a customer's financial information confidential, and can you think of a time that mattered?

understanding of privacy and regulatory responsibility in a branch setting

Tell me about a goal or quota you've had to hit before, whether in sales or service. How did you track your progress?

familiarity with performance metrics and self-accountability

How do you usually handle it when a coworker or specialist on another team needs something from you to help a customer?

collaboration skills for partnering with mortgage, insurance, and other specialists

Why does working at a bank branch, specifically here in the Ashland community, interest you?

genuine motivation and commitment to local community outreach, not just a paycheck

Technical

How would you explain mobile deposit or online bill pay to a customer who has never used online banking?

ability to teach digital tools clearly to less tech-comfortable customers

Situational

Walk me through how you'd greet a new customer coming in to open an account for the first time.

natural warmth and a repeatable service process, not just a script

If a customer came in to deposit a check but mentioned they were also worried about saving for a house, what would you do next?

ability to spot cross-sell and referral opportunities in routine transactions

Tell me about a time you noticed something didn't look right in a transaction or account. What did you do?

attentiveness to compliance and fraud red flags without being told to look

If you were behind on your own transaction line and a customer needed a longer, more complex conversation about a loan or insurance referral, how would you balance the two?

time management and judgment under competing demands

What would you do if you made a mistake on a customer's account, like entering the wrong deposit amount?

honesty, accountability, and willingness to correct errors through proper channels

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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