JobsAssociated Bank

Relationship Banker

Associated Bank · New Berlin, WI

Posted Jul 12, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you turned a routine transaction into an opportunity to help a customer with something bigger.

whether the candidate naturally spots sales and service opportunities instead of just processing requests

Tell me about a time you had to say no to a customer or deliver news they didn't want to hear. How did you handle it?

composure and communication skill under a difficult service moment

Tell me about a goal or sales target you were given in a past job. How did you approach hitting it?

comfort with performance metrics and self-motivation toward goals

Tell me about a time you had to learn a new system or process quickly on the job.

trainability, since this role runs on a structured certification roadmap

Describe a time you worked with someone from another team or department to solve a customer's problem.

willingness to partner with specialists like mortgage or insurance rather than working in a silo

Tell me about a time you had to stay calm and organized during a busy or hectic stretch at work.

ability to handle branch volume and multitasking under pressure

Technical

How would you explain the difference between a checking account and a savings account to someone who has never had a bank account before?

basic product knowledge and ability to simplify financial concepts for a real customer

Why do you think a bank asks for a credit check before hiring someone into this role?

understanding of Regulation Z and comfort with the SAFE Act registration and background requirements tied to the job

What does financial wellness mean to you, and how would you bring that idea into a conversation with a customer?

whether the candidate can connect the bank's product mission to genuine customer needs rather than just pushing sales

Situational

Walk me through how you would greet and help a customer who comes in just to deposit a check but seems stressed about money.

emotional read and ability to build rapport while staying efficient

If a customer wanted to open a new account but a transaction was pending and your system was running slow, what would you do to keep them satisfied while you sort it out?

ability to manage competing pressures of accuracy, speed, and customer experience

What would you do if you noticed a transaction that seemed unusual or suspicious for a customer's normal pattern?

awareness of Bank Secrecy Act and anti-money laundering responsibilities

How would you help a customer who is nervous about using mobile or online banking for the first time?

patience and ability to teach digital tools without making the customer feel talked down to

If you noticed a coworker skipping a required verification step to save time, what would you do?

integrity and willingness to uphold compliance even when it creates friction with peers

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Operates in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. Must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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