JobsAssociated Bank

Relationship Banker

Associated Bank · La Crosse, WI

Posted Sep 1, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you helped a customer who was frustrated or upset. What did you do and how did it turn out?

whether the candidate can stay calm and de-escalate while still solving the customer's problem

Walk me through a time you noticed a customer had a need they hadn't mentioned and you brought up a product or service that could help.

natural sales instinct versus pushy selling, and whether recommendations came from listening

Tell me about a time you had to learn something new quickly for a job, maybe a new system or a certification. How did you approach it?

fit for the Banker Roadmap training program which requires steady self-driven learning

Have you ever had to balance a cash drawer or handle money accurately under a deadline? Tell me about that experience.

comfort and accuracy with cash handling and transaction processing

Tell me about a goal or quota you had to hit in a past job. How did you keep track of your progress?

experience working toward measurable sales or service targets, relevant to branch performance goals

Describe a time you worked as part of a team where you had to hand off a customer or task to someone else, like a specialist. How did you make sure nothing got lost in the handoff?

ability to partner smoothly with mortgage, insurance, or other specialists as the role requires

What does good customer service look like to you, and can you give an example of a time you went beyond what was expected?

whether the candidate's definition of service matches the bank's relationship-focused culture

Technical

How would you explain the difference between a checking account and a savings account to someone who has never had a bank account before?

basic product knowledge and ability to translate banking concepts into plain language

If you suspected a transaction looked suspicious, maybe unusual for that customer's normal activity, what would you do?

awareness of Bank Secrecy Act obligations and reporting suspicious activity to Financial Intelligence

Situational

A regular customer comes in just to deposit a check but you notice their account setup doesn't fit their situation anymore, maybe they mentioned buying a house or starting a business. What do you do in that conversation?

ability to spot referral opportunities to specialists like mortgage or insurance without overstepping the transaction

If a customer wanted to open a new account and asked why the bank needs their Social Security number and ID, what would you tell them?

comfort explaining compliance requirements like identity verification without making the customer feel suspected

What would you do if you noticed a coworker skipping a required verification step to save time with a line of customers waiting?

willingness to uphold compliance and operational integrity under peer or time pressure

How would you introduce a customer to mobile or online banking if they've always come into the branch and are hesitant to change?

patience and communication skill in encouraging adoption of digital tools without dismissing the customer's comfort level

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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