JobsAssociated Bank

Relationship Banker

Associated Bank · Shawano, WI

Posted Aug 9, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you helped a customer who was frustrated or upset about a transaction or service issue. What did you do?

whether the candidate can stay calm and turn a negative interaction into a positive customer experience

Give me an example of a time you noticed a customer might need a product or service they hadn't asked about, and how you brought it up.

ability to spot cross-sell opportunities naturally without being pushy

Tell me about a time you had to follow a strict policy or procedure even though it slowed things down or a customer pushed back.

willingness to prioritize compliance and operational integrity over shortcuts

Have you worked toward a certification or completed a structured training program before? What was that experience like?

fit with the Banker Roadmap program's ongoing training and certification milestones

Tell me about a time you worked with another department or specialist to solve a customer's problem.

ability to collaborate with mortgage, insurance, or other specialist teams

What does good customer service look like to you in a retail or sales setting, based on your own experience?

baseline understanding of service standards given the required customer-facing sales background

Tell me about a mistake you made with a customer or a transaction and how you fixed it.

accountability and honesty when things go wrong, which matters in a regulated environment

Technical

Describe your experience handling cash or processing transactions accurately under time pressure.

basic transaction accuracy and comfort with cash handling responsibilities

How would you explain the difference between a checking account and a savings account to someone who's never had a bank account before?

basic financial literacy and ability to explain products simply

Situational

Walk me through how you would greet and start a conversation with someone walking into the branch to open a new account.

comfort with relationship-building and account-opening basics rather than treating the interaction as a pure transaction

A customer tells you they're not comfortable using online or mobile banking. How would you help them get more confident with it?

patience and skill at teaching digital tools to less tech-savvy customers

If you noticed a transaction that looked suspicious or out of the ordinary, what would you do?

awareness of compliance responsibilities like reporting suspicious activity under the Bank Secrecy Act

A regular customer mentions they're saving for a big purchase but seems unsure what options are available to them. How do you handle that conversation?

consultative selling approach tied to customer financial wellness rather than pushing a single product

How comfortable are you with community outreach, like setting up at an event or approaching people in-store to talk about the bank's offerings?

willingness and comfort with proactive, outward-facing promotion work beyond the teller line

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Relationship Banker, where you’ll build relationships with customers, provide exceptional service, and learn the skills to grow your banking career. In this role, you’ll process transactions, assist customers with financial needs, and introduce solutions that help them achieve their goals. This is a great opportunity to gain hands-on experience, complete banker certification, and advance within our organization. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Deliver outstanding customer service by efficiently processing transactions and addressing customer needs. • Identify opportunities to recommend products and services that support customers’ financial wellness. • Open new accounts and build lasting relationships through personalized service. • Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions. • Support the operational integrity and compliance of the branch, adhering to all policies and regulations. • Participate in the Banker Roadmap program, completing training milestones and certification requirements. • Educate customers on digital banking options and demonstrate tools that enhance their banking experience. • Promote bank offerings and engage prospective customers through community and in-store outreach. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of customer-facing sales and/or service experience Preferred • Experience in banking, financial services, or retail sales Why You’ll Love Working Here At Associated Bank, we’re committed to helping you grow—personally and professionally. You’ll receive comprehensive training, hands-on experience, and mentorship to guide your career path. We foster a supportive, team-driven culture where your contributions make a real difference. Apply today to start your journey toward a rewarding career with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $28.96 per hour

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