JobsAdvocate Health

Medical Assistant(MA)/LPN - Urgent Care Clinic

Advocate Health · West Allis, WI

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

Apply at Advocate Health

Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient's condition changed quickly while you were with them, maybe during vitals or a procedure. What did you do?

judgment and speed in recognizing red flags and escalating to the right person

This clinic runs long hours, seven days a week, with rotating weekends and holidays. How do you keep your energy and accuracy up on an 8am to 8pm shift?

realistic self-awareness about stamina and consistency in a demanding schedule

Tell me about a time you had a full waiting room and the clinic flow was backing up. How did you handle it?

ability to triage priorities and communicate with the team under pressure

Tell me about a time you disagreed with a coworker or provider about how something clinical should be handled. How did you work it out?

communication style and ability to resolve friction without it affecting patient care

Technical

Walk me through how you room a patient in an urgent care setting, from the moment you call them back to when the provider walks in.

whether the candidate has a consistent, efficient rooming workflow that captures vitals and history accurately

How do you handle specimen collection and lab procedures like a strep test or wound culture to make sure you're following aseptic technique?

real working knowledge of infection control, not just textbook recall

What's your experience with phlebotomy, EKGs, or other advanced skills like Holter monitor application or spirometry?

actual hands-on competency level versus what's listed on a resume

How comfortable are you working inside an electronic medical record while also keeping a conversation going with the patient?

basic EMR fluency and ability to multitask without losing the human connection

What does your experience look like with minor procedures, things like suture removal or assisting with a colposcopy or cautery?

depth of procedural exposure relative to what this urgent care actually performs

Situational

Say a provider gives you a standing order to administer a medication, but something about the patient's history makes you pause. What do you do?

whether the candidate will speak up and follow scope-of-practice boundaries instead of just complying

How would you approach caring for patients across a wide age range, say a toddler with a fever and then an elderly patient with a fall injury, back to back?

understanding of age-specific care principles required in this urgent care population

Describe a time you had to give a patient information or a referral, but you weren't sure it was within your scope to answer their question. What did you do?

respect for scope of practice and willingness to loop in an RN or provider

If a patient came in upset or frustrated about wait times or a bill, how would you handle that interaction?

customer service instincts and composure with difficult patients

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Advocate Health.

Department: 02190 AMG Six Points - Immediate Care Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: Clinic hours are Monday - Friday 8am to 8pm. Weekends 8am -4pm. Every 4th weekend required along with two Holidays per year. Pay Range: $21.85 - $32.80 We want our teammates and their families to Live Well. Actual compensation offered in the Pay Range of $21.10-$31.55 for an MA and $23.20-$34.80 for an LPN, and will be based on factors such as qualifications, skills, relevant experience and/or training and internal equity. To accompany base pay we offer a comprehensive benefits package including: • 401(k) company contributions: 3% of your eligible annual salary AND 401(k) employer match: dollar for dollar up to 3% • Opportunity for yearly merit increases within the salary range.  You will be helping our patients live well by: • Prepares and rooms the patient for exam by obtaining vital signs and gathering/ documenting/updating pertinent health information (i.e., chief complaint, allergies, and/or medications). Monitors and completes Clinical Integration/ Quality Improvement measures with notification to clinician for opportunities within their scope. • Performs laboratory procedures (i.e., strep test, wound culture, specimen collection, etc.) using principles of aseptic technique and standard precautions/infection control guidelines. • Assists the Physician/ Advanced Practice Clinician (APC) with procedures such as pelvic exams, allergy scratch testing, EMG, cautery, colposcopy, etc. • Administers routine medications, under Physician/ APC orders or medical group approved standing orders/protocols, which may include but are not limited to immunizations, antibiotics, vitamins, and topical agents. • Follows through with necessary procedure or test requests, pre-approved care algorithms, new appointment times and referrals to other facilities or services. Refers questions to Registered Nurses and Physician/APC per scope of practice guidelines and relays information back to patient as directed. • Communicates with Physician/APC and other members of the health care team to ensure smooth clinic flow and adjusts as necessary. Effectively communicates accurate and timely information with the patient. • May perform basic and advanced clinical support tasks or skills based on the specialty and appropriate competencies such as but not limited to removal of sutures and staples, laboratory procedures (throat/nose culture, drug screen), phlebotomy - butterfly, venous heel stick, EKG, spirometry, Holter monitor application, prescription refills using approved protocols, etc., under clinical supervision. • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licenses & Certifications Licensed Practical Nurse (LPN): • Active License issued by the state in which the team member practices, and • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. Medical Assistant: • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required. Education and/or Degrees Required: Licensed Practical Nurse (LPN): • Advanced training beyond High School that includes the completion of an accredited or approved program in Practical Nursing Medical Assistant: • GED or HS Equivalency Diploma AND • Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years. Grow your career (and your bank account) when you’re hired as an MA/LPN . • This position is currently eligible for a sign-on bonus! You will receive a $2,500 bonus on a paycheck following your first 90 days of employment (Qualified External Candidates Only). Knowledge, Skills & Abilities Required: • Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency. • Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians. • Proficient computer skills including keyboarding, navigation within a window operating system, and use of electronic mail with exposure to electronic medical records systems. • Demonstrates customer service skills that support a positive patient experience. Physical Requirements and Working Conditions: • Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. • Ability to lift 35 pounds without assistance. For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available. • Unique patient lifting/movement situations will be assessed on a case- by -case basis. • Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills. • Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids. Will be required to wear protective clothing and equipment as needed. • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Apply at Advocate Health

More medical assistant licensed practical nurse roles

Related jobs

Medical Assistant (MA) / Licensed Practical Nurse (LPN) - Family Medicine

Advocate Health · Oshkosh, WI

Posted Sep 1 · Verified Sep 20

Medical Assistant(MA)/LPN - Family Practice Clinic

Advocate Health · West Allis, WI

Posted Sep 7 · Verified Sep 20

Medical Assistant (MA)/LPN - Occupational Medicine Clinic

Advocate Health · Franklin, WI

Posted Sep 9 · Verified Sep 20

Medical Assistant/LPN

Advocate Health · Lake Geneva, WI

Posted Sep 9 · Verified Sep 20

Medical Assistant(MA)/LPN - Internal Medicine Clinic

Advocate Health · West Bend, WI

Posted Sep 9 · Verified Sep 20

Medical Assistant (MA)/LPN - Family Medicine Clinic

Advocate Health · Milwaukee, WI

Posted Sep 9 · Verified Sep 20