JobsAdvocate Health

Medical Assistant (MA)/LPN - Family Medicine Clinic

Advocate Health · Milwaukee, WI

Posted Sep 9, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient's vital signs or symptoms were outside normal range and you had to decide what to do before the provider was available.

judgment about escalation and whether they act within their scope instead of guessing

Tell me about a time you caught a documentation error, either your own or someone else's, in the electronic health record.

attention to detail and honesty about mistakes in a system where charting accuracy affects patient safety

Tell me about a time the clinic was running behind and multiple patients were waiting. How did you prioritize?

ability to triage workload and stay calm under the pace of a busy full-service primary care clinic

Describe a time you had to give a patient information about their chronic condition, like diabetes or hypertension, in a way they could actually understand and use.

patient education skill relevant to this clinic's chronic disease management focus

Technical

Walk me through how you room a patient, from the moment you call them back to when the provider walks in.

whether the candidate has a consistent, complete workflow covering vitals, history, and chart prep rather than skipping steps under time pressure

What is your process for medication administration, and what do you check before giving a vaccine or injection?

knowledge of the five rights and safety checks, since meds and vaccines are a core daily task here

Walk me through how you collect a specimen and run a point-of-care test, and what you do if the result looks off.

hands-on lab competency and whether they know to verify or repeat questionable results rather than just recording them

How do you handle a sliding transfer or moving a patient who needs physical assistance, especially when a second person is required?

whether they follow safe body mechanics and teamwork protocols given the listed physical demands

Situational

This clinic sees everyone from newborns to seniors in one day. How do you adjust the way you talk to and handle a two-year-old versus an eighty-year-old with hearing loss?

flexibility and communication skill across the full age range this family practice actually serves

A patient comes in agitated and starts raising their voice at the front desk before you even get them to the exam room. What do you do?

de-escalation skill and composure, since verbal de-escalation is explicitly listed as a physical requirement

You're scheduled to cover for another provider's patients on a day you don't normally work with them. How do you get up to speed quickly?

adaptability, since the posting says staff will be expected to cover other clinicians

If a patient tells you something during rooming that they haven't told the provider yet, something sensitive, what do you do with that information?

understanding of scope, confidentiality, and proper communication with the care team

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Advocate Health.

Department: 01120 AMG Rivercenter - Family Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Mondays 07:30am-3:00pm, Tuesdays 07:45am-4:30pm, Wednesdays 07:45am-4:30pm, Thursdays 07:45am-4:30pm, Fridays 07:45am-4:30pm. Will be expected to help covering other clinicians in Family practice. Pay Range: $21.85 - $32.80 Where You Will Work :  Aurora Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  We’re Looking For:   Licensure or Certifications   • MA: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.   • Licensed Practical Nurse (LPN) license issued by the state in which the team member practices • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.  Degrees:   • GED or HS Equivalency Diploma.  • MA: Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.   • LPN: Advanced training beyond High School that includes the completion of an accredited or approved program in Practical Nursing  What You’ll Do:   Schedule: 40hrs/week - Mondays 07:30am-3:00pm, Tuesdays 07:45am-4:30pm, Wednesdays 07:45am-4:30pm, Thursdays 07:45am-4:30pm, Fridays 07:45am-4:30pm. Will be expected to help covering other clinicians in Family practice. As a  Medical Assistant  , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  About This Location:   The Aurora Family Medicine clinic at Rivercenter Drive is a full-service primary care practice offering preventive, acute, and chronic care for patients of all ages, with strong integration into a broader specialty and hospital network for coordinated, whole-person care. 1. Full-spectrum primary care for all ages This clinic functions as a “first point of contact” in the healthcare system, providing care for children, adults, and seniors. Providers are trained in general medicine and manage a wide range of everyday health needs. 2. Strong focus on preventive and routine care A big part of the clinic’s role is keeping patients healthy through: • Annual physicals and wellness visits • Immunizations • Screenings and early detection • Lifestyle counseling (diet, fitness) 3. Chronic and acute care management The clinic treats both short-term illnesses (e.g., infections, minor injuries) and long-term conditions like diabetes, asthma, heart disease, and hypertension. 4. Coordinated, integrated care Because it’s inside a large Aurora Health Center, the clinic can easily: • Refer patients to specialists (cardiology, endocrinology, etc.) • Coordinate care across multiple services • Provide access to on-site labs, imaging, urgent care, and specialty clinics 5. Family-oriented, continuous care relationship Family medicine providers typically build long-term relationships with patients, managing their health over time and across different needs, from pediatric visits to geriatric care. 6. Broad service scope In addition to general medical care, services often include: • Behavioral/mental health support • Well-child visits and school physicals • Women’s health basics (in coordination with OB/GYN) • Minor joint, skin, and common condition treatment Your feedback matters.  Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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