JobsAdvocate Health

Medical Assistant (MA)/LPN - Family Medicine Clinic

Advocate Health · Greenfield, WI

Posted Sep 14, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient's vital signs or symptoms were outside what you expected. What did you do?

clinical judgment and whether they escalate to the provider appropriately instead of guessing

Describe a time you had to use verbal de-escalation with an upset or agitated patient.

real experience defusing tension safely, since the posting explicitly calls out restraint and de-escalation as physical requirements

Tell me about a mistake you caught, or one you made, in documenting patient history or vitals. What happened next?

honesty and accountability around documentation errors, plus follow-through on correcting them

How do you work with the provider and other nurses when a patient's care plan involves several different people, like a referral to a specialist?

teamwork and communication within a coordinated care team, which the posting emphasizes

What drew you to family medicine specifically, compared to a specialty or urgent care setting?

genuine interest in the breadth of primary care versus a narrower clinical niche

Technical

Walk me through how you room a patient from the time you call them back to the time the provider walks in.

whether the candidate has a consistent, safe workflow for vitals, history, and exam prep

What is your process for specimen collection and point-of-care testing, and how do you make sure results get documented correctly in the EHR?

attention to lab accuracy and chart documentation habits, since errors here cause real patient harm

How do you double check a medication or vaccine order before you administer it?

knowledge of the rights of medication administration and whether safety checks are habitual, not occasional

What is your experience with lifting or transferring patients who need help moving, and how do you keep both yourself and the patient safe?

awareness of the physical demands listed, like the 150 lb sliding transfer requirement, and body mechanics knowledge

Situational

This clinic sees patients from young children to seniors. How do you adjust the way you talk to and prepare a scared child versus an anxious older adult?

communication flexibility across a wide patient population

Tell me about a day when the schedule was packed and a provider needed you for a procedure while three other patients were waiting to be roomed. How did you handle it?

prioritization and composure under the pace of a busy primary care clinic

Since this is an as-needed position with hours that shift week to week, how do you make sure you're ready to step in on short notice and still deliver consistent care?

fit for the flexible, on-call nature of the schedule and reliability concerns

If a patient tells you something during intake that they haven't told the provider yet, and it seems important, what do you do?

judgment about patient advocacy and appropriate escalation without overstepping scope

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01120 Lakeshore Southpointe - Family Medicine Status: Part time Benefits Eligible: No Hou rs Per Week: 0 Schedule Details/Additional Information: The clinic hours of operation are 7:30 a.m. - 5 p.m., Monday - Friday. The position is an as needed and the teammate may be assigned hours based on clinic needs during the listed clinic hours. Pay Range: $21.85 - $32.80 Where You Will Work :  Aurora Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  We’re Looking For:   Licensure or Certifications   • MA: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.   • Licensed Practical Nurse (LPN) license issued by the state in which the team member practices • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.  Degrees:   • GED or HS Equivalency Diploma.  • MA: Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.   • LPN: Advanced training beyond High School that includes the completion of an accredited or approved program in Practical Nursing  What You’ll Do:   Schedule: The clinic hours of operation are 7:30 a.m. - 5 p.m., Monday - Friday. The position is an as needed and the teammate may be assigned hours based on clinic needs during the listed clinic hours. As a  Medical Assistant/LPN , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  Pay Structure: For Medical Assistants the pay starts between $22-23/hr. For LPN the pay starts between $24.50-25.50/hr. Pay is determined by experience and qualifications of the position. Leaders may be willing to offer more with prior direct experience in the role. About This Location:  The family medicine clinic at Aurora Family Medicine, located within the Aurora Health Center at 4448 W. Loomis Rd., Suite 100, Greenfield, WI 53220, is a primary care practice that provides comprehensive care for patients of all ages, from children to seniors. The clinic serves as a first point of contact for preventive care, routine medical needs, chronic disease management, and coordination of specialty care Your feedback matters.  Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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