JobsAdvocate Health

Medical Assistant/LPN

Advocate Health · Lake Geneva, WI

Posted Sep 9, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you caught something during a screening, like a fall risk or depression screen, that turned out to matter.

attentiveness during routine screenings and willingness to escalate rather than just check a box

Tell me about a time you had to draw blood or collect a specimen from a patient who was scared or difficult to stick.

technical skill under pressure combined with patient reassurance

Tell me about a time the clinic got backed up and you had multiple things pulling at you at once, like refills, scheduling, and rooming patients.

prioritization and composure in a busy primary care environment

Tell me about a time you had to explain something to a patient, like why they needed a certain screening or test, and they were reluctant.

communication skill and patient rapport, which the posting flags as essential

Technical

Walk me through how you room a patient, from the moment you call them back to when the provider comes in.

whether the candidate has a consistent, safe rooming workflow covering vitals, med reconciliation, history, and screenings

How do you make sure you're following the rights of medication administration every single time, even when you're moving fast?

discipline and safety habits around med and vaccine administration, not just knowledge of the rule

How do you approach care differently for a two-year-old versus an eighty-year-old patient?

actual working knowledge of age-specific care principles required across a multi-specialty clinic

What's your experience with electronic medical records, and how comfortable are you documenting while also keeping the patient engaged?

EMR fluency and ability to balance charting with bedside manner

Where are you in the process for your Medical Assistant certification or BLS, and how do you keep your competencies current?

compliance readiness and personal responsibility for staying credentialed

Situational

Say a provider orders a point-of-care test you haven't run in a while. What do you do before you run it?

respect for CLIA waived testing standards and comfort refreshing competency rather than guessing

This clinic covers internal medicine, family medicine, pediatrics, endocrinology, and dermatology. How do you handle being cross-trained across that many specialties?

adaptability and honesty about scope limits when moving between very different patient populations

If you noticed a piece of equipment wasn't working right or wasn't properly stocked before a procedure, what would you do?

ownership of the clean, stocked, functional workspace expected in the job

How do you decide when something needs to go to the provider right away versus when it can wait for a message or a note in the chart?

judgment about escalation and communication timing on a care team

Practice this interview out loud.

Offer builds a real interview for this exact role at Advocate Health from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Advocate Health.

Department: 09120 AMG Lake Geneva - General Administration Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: 36 hour a week position supporting the primary care department at the Aurora Lake Geneva Health Clinic (Internal Med, Family Med, Peds, Endocrinology, and Dermatology) clinics Hours can vary depending on the operational need. Pay Range: $21.85 - $32.80 Major Responsibilities: • Adheres to Medical Assistant scope of practice, follows all policies and procedures, and maintains training and competency based on area of specialty when providing patient care.   • Performs rooming/visit tasks such as vital signs, medication reconciliation, medical history, health maintenance, allergy review, and screenings (depression, suicide, falls, social drivers of health, etc.).   • Assists provider with or performs procedures as ordered.    • Performs lab related duties such as venipuncture, specimen collection/labeling/packing, preparation of lab orders/requisitions, and results tracking. Point of Care testing (POCT) per standing order/provider order. Completes Clinical Laboratory Improvement Amendments (CLIA) approved waived laboratory tests and practice-specific diagnostic testing in adherence to CLIA standards.    • Administers medications and vaccines safely following the rights of medication administration.   • Performs other duties as assigned such as medication refills, insurance authorizations, safety/regulatory log completion, patient messaging, medication/supply ordering, appointment scheduling, and referrals.    • Cross trained to perform duties that are relevant to specialty or clinic practice within the scope of the Medical Assistant.   • Demonstrates effective and timely communication, teamwork, and appropriate escalation.    • Maintains a clean work environment ensuring instruments and equipment are cleaned appropriately. Ensures equipment and supplies are in working order, and areas are appropriately stocked.  • Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Minimum Job Requirements  Education Greater Charlotte:  • High School Diploma or GED required.  • Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.  IL/WI Divisions:  • High School Diploma or GED required.  • Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.  Wake Forest:  • High School Diploma or GED required.  • Completion of an accredited Medical Assistant program or may have completed structured military training which is clinical in nature per DD214 in lieu of a formal medical assistant program or EMT.  Floyd & Navicent:  • High School Diploma or GED required.  • Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.  Certification / License Greater Charlotte:  • Current American Heart Association (AHA) BLS certification required  • Successful completion of Atrium Health’s competency assessment  IL/WI Divisions:  • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.  Wake Forest:  • Current American Heart Association (AHA) BLS certification required   • American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), American Allied Health (AAH), National Healthcare Worker's Association (NHCWA), National Health Career Association (NHA), (MCMA), National Association for Health Professionals (NAHP), National Registry of Medical Assistants (NRMA)  • Pediatric Emergency Assessment, Recognition, and Stabilization (PEARS) may be required within 1 year in select areas  • Successful completion of Atrium Health’s competency assessment  Floyd & Navicent:  • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.  Experience • No Experience Required Knowledge / Skills / Abilities  • Ability to perform routine and complex technical skills, within the Medical Assistant scope of practice after demonstrated competency.   • Excellent communication and interpersonal skills; ability to develop rapport and maintain positive, professional relationships with a variety of patients, team members and physicians.    • Proficient computer skills including keyboarding, navigation within a windows operating system, and use of electronic mail with exposure to electronic medical records systems.   • Demonstrates customer service skills that support a positive patient experience.  Physical Requirements and Working Conditions • Must sit, stand, walk, lift, squat, bend, twist, crawl, kneel, climb, and reach above shoulders throughout the workday. • Ability to lift 35 pounds without assistance.  For patient lifts over 35 pounds, or when patient is unable to assist with lift, patient handling equipment is expected to be used, with at least one other team member, when available. • Unique patient lifting/movement situations will be assessed on a case- by -case basis. • Must have functional speech, vision, hearing, and touch with ability to use fine-hand manipulation skills.  • Will be exposed to the following hazards on a frequent basis: mechanical, electrical, chemical, blood and body fluids.  Will be required to wear protective clothing and equipment as needed.  • Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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