JobsAdvocate Health

Medical Assistant(MA)/LPN - Internal Medicine Clinic

Advocate Health · West Bend, WI

Posted Sep 9, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient's condition changed quickly while you were with them. What did you do?

ability to recognize red flags and respond calmly under pressure in an outpatient setting

Describe a time you had to calm down an upset or anxious patient. What did you say or do?

communication and de-escalation skills with patients

Tell me about a time you caught an error, either your own or someone else's, before it reached the patient.

attention to detail and willingness to speak up about safety issues

How do you work with the provider and other nurses during a busy clinic day to make sure nothing falls through the cracks?

teamwork and communication within the care team

Technical

Walk me through how you room a patient from the moment you call their name to when the provider walks in.

whether the candidate has a consistent, thorough workflow for vitals, history, and prepping the visit

What is your process for medication administration, and what do you double-check before giving a vaccine or injection?

knowledge of the rights of medication administration and attention to safety protocols

How do you handle specimen collection and point-of-care testing to make sure results are accurate and properly logged?

familiarity with lab procedures and documentation standards in a clinic setting

What electronic health record systems have you used, and how do you make sure your documentation is accurate and done in real time?

comfort with EHR charting and understanding of why timely documentation matters

How do you approach taking a patient's medical history when they are vague or seem to be leaving something out?

interviewing skills and thoroughness in gathering clinically relevant information

What does your BLS certification cover, and can you tell me about a time you used those skills, even in a drill?

verification of required certification and readiness to act in an emergency

Situational

Tell me about a day where the schedule was overbooked or running behind. How did you keep things moving without cutting corners on patient care?

time management and prioritization skills in a high-volume internal medicine clinic

If a patient started to become physically aggressive or combative, what steps would you take?

knowledge of safety protocols and verbal de-escalation before physical intervention

This clinic has patients coming in for chronic disease management as well as acute visits and screenings. How do you keep track of what each visit actually needs?

organizational skills and understanding of internal medicine visit types

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01220 AAH West Bend - Internal Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 36 Schedule Details/Additional Information: What You’ll Do:   Monday: 800-400 Tuesday: 830-600 Wednesday- 830-630 Thursday: 830-600 Friday: OFF Pay Range: $21.85 - $36.15 Where You Will Work :  Aurora Medical Group (AMG) is part of  Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.  We’re Looking For:   Licensure or Certifications   • MA: Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.   • Licensed Practical Nurse (LPN) license issued by the state in which the team member practices • Basic Life Support (BLS) for Healthcare Providers certification issued by the American Heart Association (AHA) needs to be obtained within 45 days unless department leader has determined it is not required.  Degrees:   • GED or HS Equivalency Diploma.  • MA: Completion of an accredited or approved program in Medical Assistant, or 2 years of verifiable full-time experience as a Medical Assistant within the last 5 years.   • LPN: Advanced training beyond High School that includes the completion of an accredited or approved program in Practical Nursing  What You’ll Do:   Monday: 800-400 Tuesday: 830-600 Wednesday- 830-630 Thursday: 830-600 Friday: OFF As a  Medical Assistant/LPN , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.    As a key member of the ambulatory care team, you will:   • Welcome patients and support their transition into care.   • Take and record vital signs, medical histories, and health screenings.   • Prepare patients for exams and assist providers during procedures.   • Administer medications and vaccines as directed.   • Perform lab-related tasks including specimen collection and point-of-care testing.   • Document care accurately in the electronic health record.   • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care.  Pay Structure: For Medical Assistants the pay starts between $22-23/hr. For LPN the pay starts between $24.50-25.50/hr. Pay is determined by experience and qualifications of the position. Leaders may be willing to offer more with prior direct experience in the role. About This Location:   Aurora Internal Medicine at 205 Valley Ave in West Bend, WI is part of the larger Aurora Health Center, a multispecialty outpatient clinic serving adult patients with comprehensive primary and internal medicine care. Services include preventive exams, chronic disease management, treatment of acute illnesses, health screenings, vaccinations, and care coordination. Patients also have convenient access to on-site specialty services, laboratory testing, imaging, and pharmacy services, creating a one-stop healthcare destination for the West Bend community. Your feedback matters.  Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.  Physical Requirements and Working Conditions   • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday.   • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies.   • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present.   • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions.   • Maneuver foot pedals on carts or machines.   • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed.   • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary.   • Must be able to respond quickly to changes in patient and/or unit conditions.   • Physical Abilities Testing may be required.   • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader.  Ready to Take the Next Step:   Apply Now!  Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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