JobsAssociated Bank

Bank Manager

Associated Bank · South Elgin, IL

Posted Aug 18, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you took over a branch or team that wasn't hitting its sales and service goals. What did you actually do to turn it around?

whether they have a concrete, repeatable method for diagnosing and fixing underperformance, not just motivational talk

Tell me about a colleague you hired who didn't work out. What did you miss in the hiring process, and what would you do differently?

self-awareness about hiring judgment and whether they own mistakes instead of blaming the employee

Tell me about a time you had to enforce a policy or procedure that was unpopular with your team. How did you handle it?

willingness to hold the line on compliance even when it creates friction with staff

Tell me about a specific relationship you built with a customer or a local business that turned into real business growth for the branch.

evidence of genuine relationship-based business development versus generic customer service claims

How have you gotten involved in the community in past roles, and how did that translate into anything measurable for the branch?

whether community involvement claims are substantive or just resume padding, since this posting explicitly calls it out

Tell me about a time you had to deliver a plan for change that some of your team resisted. How did you get people on board?

change management ability and whether they build buy-in rather than just issuing directives

Technical

How do you balance pushing a needs-based sales approach with making sure staff aren't just checking a box to hit numbers?

understanding of ethical sales practice versus pressure-driven cross-selling, which matters a lot in retail banking after past industry scandals

A regulator or auditor is coming in for a branch review. What do you check ahead of time to make sure you're ready?

hands-on familiarity with operational compliance and audit readiness, not just theoretical awareness

Situational

Walk me through how you'd set goals for a branch team and figure out who needs coaching versus who needs a harder conversation.

whether they can translate broad targets into individualized action plans rather than treating the team as one unit

Say a teller flags a transaction pattern that looks suspicious but isn't clearly fraud. Walk me through what you'd want them to do and what you'd do next.

working knowledge of Bank Secrecy Act reporting obligations and whether they'd actually follow escalation procedure

If two of your colleagues are in open conflict and it's starting to affect the team's mood on the floor, what do you do?

conflict resolution skill and whether they intervene early rather than letting problems fester

How do you keep an inclusive, positive environment going day to day, not just as a talking point?

whether they have concrete daily habits for culture-building versus reciting company values language

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Bank Manager and lead a dynamic team dedicated to delivering exceptional customer experiences and achieving strong business results. You’ll oversee daily branch operations, drive sales and service goals, and develop lasting relationships with customers and your community. This role offers the opportunity to lead with purpose, grow professionally, and make a meaningful impact on your team and the customers you serve. This position requires a credit check per 12 CPR Chapter X, Part 1026, Truth in Lending, Regulation Z. Key Accountabilities • Lead, coach, and develop branch colleagues to achieve sales, service, and operational excellence. • Manage daily branch operations, ensuring compliance with all policies, procedures, and regulatory standards. • Drive business growth by acquiring new customers and deepening existing relationships through a needs-based approach. • Partner with internal departments to deliver comprehensive financial solutions to customers and prospects. • Recruit, hire, train, and retain high-performing team members who reflect Associated Bank’s values and service commitment. • Establish clear branch goals and action plans to meet or exceed performance targets. • Champion change and foster an inclusive, positive work environment that supports collaboration and engagement. • Represent the bank through active community involvement and promote diversity and inclusion initiatives. Education & Experience Required • Associate degree or equivalent combination of education and experience • 2+ years of demonstrated sales leadership and/or supervisory experience • 2+ years of goals-based sales experience • 5+ years of relevant experience Preferred • Bachelor’s degree in business, finance, or a related field • Proven success in branch management or financial center leadership Why You’ll Love Working Here At Associated Bank, we believe in developing strong leaders who empower their teams and make a difference in their communities. You’ll enjoy professional growth opportunities, a supportive team culture, and the chance to lead initiatives that drive customer and business success. Apply today to take the next step in your leadership journey with Associated Bank! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $58,450.00 - $100,200.00 per year

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