JobsAssociated Bank

Area Teller Specialist

Associated Bank · Appleton, WI

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a customer was upset about something at your window. What happened and how did you handle it?

whether the candidate stays calm and professional under stress without escalating conflict

Tell me about a time you noticed something odd about a transaction or a customer's behavior. What did you do about it?

awareness of fraud red flags and comfort escalating concerns, tied to Bank Secrecy Act reporting duties

Tell me about a time you had to serve several customers at once, or a line was building up. How did you manage it?

pace and composure under volume without sacrificing accuracy

Have you ever worked with cash handling or in retail banking before? Walk me through what that job involved day to day.

relevance of past experience to teller duties like transaction volume and customer contact

Tell me about a time you made a mistake with a customer's transaction. What did you do once you realized it?

honesty, ownership, and how quickly they correct and disclose errors

This role sometimes means working across multiple branches with different teams. How do you adjust when you're dropped into a new team or unfamiliar setup?

flexibility and ability to build rapport quickly with new colleagues

Technical

Walk me through how you would count out a cash drawer at the start of a shift to make sure it balances.

basic cash handling accuracy and attention to procedure

If your drawer is short at the end of the day, what steps do you take before you report it?

understanding of reconciliation process and honesty about errors

You may need to help service the vault, night drop, or ATM. How comfortable are you with tasks like that, and have you done anything similar?

readiness for operational duties beyond the teller line and comfort with responsibility for physical cash security

Situational

A customer hands you a check to deposit and the numbers on the written amount and the numeric amount don't match. What do you do?

knowledge of transaction procedure and willingness to flag discrepancies rather than guess

How would you explain to an older customer who has never used mobile banking why they might want to try it?

ability to promote digital tools patiently without making the customer feel judged

A customer mentions they're thinking about a loan or a new account. What do you do with that information?

understanding of referral responsibilities versus overstepping into advice they're not licensed to give

What would you do if you suspected a coworker was not following bank procedures correctly?

willingness to raise concerns through proper channels like management or the ethics hotline

How do you usually decide what to say when you're trying to mention a bank product or offer without sounding pushy?

sales instinct balanced with customer trust and authenticity

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $24.06 per hour

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