JobsAssociated Bank

Area Teller Specialist

Associated Bank · Green Bay, WI

Posted Aug 27, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to give great customer service to someone who was frustrated or upset. What did you do?

whether the candidate can stay calm and professional under pressure while resolving a customer concern

Have you worked with cash or handled money in a previous job? Tell me about that experience.

actual hands-on comfort and reliability with cash transactions

Tell me about a time you noticed something unusual or suspicious in a transaction or interaction. What did you do about it?

awareness of reporting obligations tied to things like the Bank Secrecy Act and suspicious activity

Describe a time you had to follow a strict procedure even though it slowed you down or a customer was impatient.

willingness to follow policy and procedure over shortcuts, even under social pressure

Tell me about a time you had to explain a bank product or promotion to a customer who wasn't interested at first. How did you approach it?

comfort with light sales conversations without being pushy

What does good teamwork look like to you when you're working across several branch locations with different colleagues?

ability to collaborate smoothly with rotating teams rather than needing a fixed group

Technical

Walk me through how you would handle a cash drawer that comes up short at the end of your shift.

understanding of cash handling accuracy and accountability procedures

How do you keep track of multiple tasks at once, like servicing the vault, handling night drops, and helping customers at the counter?

organizational skill and ability to manage competing operational duties

Situational

This role covers our Howard, Pulaski, and Shawano locations. How do you feel about traveling between branches and adjusting to different teams and routines?

flexibility and willingness to work across multiple sites as the posting requires

A customer at your window mentions they're struggling to save money and asks for advice. What do you do?

ability to recognize a referral opportunity and connect the customer to the right colleague rather than overstepping

How would you explain online or mobile banking to a customer who has never used it and seems hesitant?

patience and communication skill when teaching digital tools to less tech-comfortable customers

If you noticed a coworker skipping a step in a required process to save time, what would you do?

integrity and understanding of when to escalate concerns to management or the ethics line

If a customer complained about a fee or a mistake on their account and you couldn't fix it yourself, what would you do?

knowledge of escalation paths and complaint reporting procedures

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. This position will assist our Green Bay Howard, Pulaski, and Shawano locations. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $24.06 per hour

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