Teller (Part-time)
Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
Behavioral
Tell me about a time you had to handle cash accurately while a customer was standing right there waiting and maybe getting impatient.
whether the candidate can stay accurate and calm under time pressure, since cash accuracy is non-negotiable in this role
Tell me about a time a customer was upset about a fee or an error and you had to calm them down.
de-escalation skill and composure while representing the bank's brand
Tell me about a time you noticed a customer needed something they didn't ask for directly.
proactive listening and cross-selling instinct, since the job requires spotting needs
Tell me about a time you worked with people from another location or team to get something done for a customer.
ability to collaborate across branches as the posting describes
What has your experience with cash handling or customer service looked like in past jobs, even if it wasn't in a bank?
transferable skills from prior roles, since the posting accepts general customer service background
Technical
Walk me through how you would count out a cash drawer at the start and end of a shift to make sure it balances.
basic cash handling knowledge and attention to procedural detail
What does it mean to refer a customer to another colleague for a product like a loan or a credit card, and when would you do that versus just answering their question yourself?
understanding of the teller's role as a referral point within the branch's sales model
What do you know about the Bank Secrecy Act and why a teller would need to care about it?
baseline awareness of compliance obligations expected even at entry level
How do you stay focused on accuracy when you're doing the same repetitive transaction over and over during a busy afternoon?
self-awareness about maintaining quality control during routine, high-volume work
Situational
A customer wants to make a large cash withdrawal and seems nervous or is being coached by someone standing nearby. What do you do?
awareness of suspicious activity red flags and willingness to escalate, tied to Bank Secrecy Act responsibilities
How would you explain to an older customer who is nervous about technology why they might want to try mobile deposit or the ATM instead of coming into the branch?
ability to educate customers on digital tools without making them feel dismissed
If you found your drawer was short at the end of the day, what would you do first?
honesty and adherence to procedure when something goes wrong, rather than covering it up
A regular customer asks you to bend a policy just slightly as a favor. How do you handle that?
integrity and willingness to hold the line on procedure despite social pressure
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As published by Associated Bank.