JobsAssociated Bank

Teller (Part-time)

Associated Bank · Rockford, IL

Posted Sep 17, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time you had to handle cash accurately while a customer was standing right there waiting and maybe getting impatient.

whether the candidate can stay accurate and calm under time pressure, since cash accuracy is non-negotiable in this role

Tell me about a time a customer was upset about a fee or an error and you had to calm them down.

de-escalation skill and composure while representing the bank's brand

Tell me about a time you noticed a customer needed something they didn't ask for directly.

proactive listening and cross-selling instinct, since the job requires spotting needs

Tell me about a time you worked with people from another location or team to get something done for a customer.

ability to collaborate across branches as the posting describes

What has your experience with cash handling or customer service looked like in past jobs, even if it wasn't in a bank?

transferable skills from prior roles, since the posting accepts general customer service background

Technical

Walk me through how you would count out a cash drawer at the start and end of a shift to make sure it balances.

basic cash handling knowledge and attention to procedural detail

What does it mean to refer a customer to another colleague for a product like a loan or a credit card, and when would you do that versus just answering their question yourself?

understanding of the teller's role as a referral point within the branch's sales model

What do you know about the Bank Secrecy Act and why a teller would need to care about it?

baseline awareness of compliance obligations expected even at entry level

How do you stay focused on accuracy when you're doing the same repetitive transaction over and over during a busy afternoon?

self-awareness about maintaining quality control during routine, high-volume work

Situational

A customer wants to make a large cash withdrawal and seems nervous or is being coached by someone standing nearby. What do you do?

awareness of suspicious activity red flags and willingness to escalate, tied to Bank Secrecy Act responsibilities

How would you explain to an older customer who is nervous about technology why they might want to try mobile deposit or the ATM instead of coming into the branch?

ability to educate customers on digital tools without making them feel dismissed

If you found your drawer was short at the end of the day, what would you do first?

honesty and adherence to procedure when something goes wrong, rather than covering it up

A regular customer asks you to bend a policy just slightly as a favor. How do you handle that?

integrity and willingness to hold the line on procedure despite social pressure

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The full job description

As published by Associated Bank.

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. This position is located at 4400 Center Terrace Rockford, IL 61108. Join Associated Bank as a Teller, where you’ll provide exceptional service and support to every customer interaction. In this front-line role, you’ll process transactions accurately, identify opportunities to meet customer needs, and promote financial solutions that help our clients achieve their goals. Grow your banking knowledge while contributing to a team that values collaboration, integrity, and community impact. Key Accountabilities • Deliver friendly, professional customer service that reflects Associated Bank’s brand promise. • Accurately and efficiently process customer transactions while following all policies and procedures. • Identify customer needs and refer them to colleagues for additional financial solutions. • Promote current offers, products, and services that benefit customers. • Answer questions and resolve customer concerns with professionalism and care. • Support daily branch operations, including servicing vaults, night drops, and ATMs as assigned. • Demonstrate and educate customers on digital and self-service banking tools. • Collaborate with team members across multiple branches to ensure seamless service. Education & Experience Required • High school diploma or equivalent combination of education and experience • Up to 2 years of demonstrated customer service experience Preferred • Experience in retail banking, cash handling, or financial services Why You’ll Love Working Here At Associated Bank, you’ll be part of a supportive, growth-focused team that values your contributions and invests in your development. We offer meaningful career paths, community engagement opportunities, and a culture built on respect and teamwork. Apply today to make an impact in your community and grow your career with us! We welcome and encourage applications from all qualified parties, including but not limited to people returning to the workforce, people with disabilities, those without a college degree, and veterans or those with military experience. In addition to core traditional benefits, we take pride in offering benefits for every stage of life.  • Retirement savings including both 401(k) and Pension plans.  • Paid time off to volunteer in your community.  • Opportunities to connect with others through our diversity-focused Colleague Resource Groups.  • Competitive salaries with professional development and advancement opportunities.  • Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.   • Personal banking, loan, investment and insurance benefits.  Associated Bank serves more than 120 communities throughout Wisconsin, Illinois, Minnesota, and Missouri and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on  Facebook ,  LinkedIn  and  X .   Compliance Statement Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline. Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contact  leavesandaccommodations@associatedbank.com  if you need an accommodation at any time during the process. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice  English or Spanish . Know Your Right to Work  English  or  Spanish . Associated Bank is Pay Transparency  compliant. The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role. For certain positions, total compensation may also include incentive, commission, or bonus opportunities not reflected in the posted base pay range. $17.00 - $22.96 per hour

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