Senior Account Manager - Business Insurance (Real Estate)
Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you caught a coverage gap in a client's program.
What they are checking: Whether they read policies carefully and protect clients from errors that could be costly.
How do you work with the producer on a large account so the client gets one clear voice?
What they are checking: Whether they coordinate well with sales partners and avoid mixed messages to clients.
Tell me about a time you thought beyond one policy and helped a client with their whole business.
What they are checking: Whether they practice strategic, holistic planning instead of just processing renewals.
What would you do
A carrier non-renews a large habitational portfolio sixty days before expiration. What do you do?
What they are checking: Whether they can act fast, market the account and keep the client informed in a tough property market.
A client is unhappy with a premium increase and blames you. How do you handle that conversation?
What they are checking: Whether they stay calm, explain the market honestly and keep the relationship strong.
About the work
Walk me through how you manage a renewal for a multi-family habitational client from start to finish.
What they are checking: Whether they have a disciplined renewal process for real estate accounts and start early enough.
What do Freddie Mac and Fannie Mae typically require for insurance on a financed apartment property?
What they are checking: Whether they know lender requirements well enough to keep a client's loan in compliance.
How do you negotiate coverage terms with an underwriter when the client's loss history isn't great?
What they are checking: Whether they can tell a client's risk story well and push for better terms with facts.
How do you build a customized service plan for a real estate client with many properties?
What they are checking: Whether they plan service around the client's calendar, properties and needs instead of reacting.
How do you keep track of statement of values updates, certificates and lender deadlines across a big portfolio?
What they are checking: Whether they have systems to manage the heavy detail work of habitational accounts.
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Practice this out loudThe full job description
As published by Marsh McLennan.