Jobs › Marsh McLennan

Senior Account Manager - Business Insurance (Real Estate)

Marsh McLennan · Schaumburg, IL · $92,400–$172,100 a year · Full time

Posted Sep 22, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you caught a coverage gap in a client's program.

What they are checking: Whether they read policies carefully and protect clients from errors that could be costly.

How do you work with the producer on a large account so the client gets one clear voice?

What they are checking: Whether they coordinate well with sales partners and avoid mixed messages to clients.

Tell me about a time you thought beyond one policy and helped a client with their whole business.

What they are checking: Whether they practice strategic, holistic planning instead of just processing renewals.

What would you do

A carrier non-renews a large habitational portfolio sixty days before expiration. What do you do?

What they are checking: Whether they can act fast, market the account and keep the client informed in a tough property market.

A client is unhappy with a premium increase and blames you. How do you handle that conversation?

What they are checking: Whether they stay calm, explain the market honestly and keep the relationship strong.

About the work

Walk me through how you manage a renewal for a multi-family habitational client from start to finish.

What they are checking: Whether they have a disciplined renewal process for real estate accounts and start early enough.

What do Freddie Mac and Fannie Mae typically require for insurance on a financed apartment property?

What they are checking: Whether they know lender requirements well enough to keep a client's loan in compliance.

How do you negotiate coverage terms with an underwriter when the client's loss history isn't great?

What they are checking: Whether they can tell a client's risk story well and push for better terms with facts.

How do you build a customized service plan for a real estate client with many properties?

What they are checking: Whether they plan service around the client's calendar, properties and needs instead of reacting.

How do you keep track of statement of values updates, certificates and lender deadlines across a big portfolio?

What they are checking: Whether they have systems to manage the heavy detail work of habitational accounts.

Practice this interview out loud.

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The full job description

As published by Marsh McLennan.

Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment. A day in the life. As a Senior Account Manager, your role is to ensure the successful delivery of services to clients by creating and implementing customized service plans. You are responsible for building strong relationships with clients, understanding their needs, negotiating coverage, and managing proposals and renewals. Additionally, you will engage in strategic holistic planning for clients, understanding the full scope of their business. Our future colleague. We’d love to meet you if your professional track record includes these skills: • 5+ years’ experience in commercial Property & Casualty insurance at an agency or related company • Extensive experience with multi-family habitational risk portfolios, including knowledge of Freddie Mac and Fannie Mae insurance requirements, as well as a thorough understanding of tenant and contract requirements. • Proven ability to partner with clients and lenders on development projects, acquisitions, and refinancing needs. • Providing coverage analysis and risk management recommendations, completing applications, preparing submissions and proposals, and negotiating coverage and pricing • A passion for building shared and layered property programs. • Proficient in analytics, particularly in CAT modeling and loss projections, as well as highly proficient with Excel Spreadsheets, Word Documents, and navigating Agency Management Systems • A solid understanding of deductible buy-down policies and placement. • Ability to review the accuracy of other’s work on a project or task, guide others on a fast paced, high-energy team, while maintaining a positive attitude These additional qualifications are a plus, but not required to apply: • Property & Casualty license preferred, or the ability to obtain upon hire • BS/BA in Business, Insurance or related field • CPCU, ARM, CISR or other professional insurance designation related to Property & Casualty • Experience working with Applied Epic, agency management system • Available to travel for client meetings, as needed We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. A Great Place to Work. A Great Place to Perk. Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include: • Medical, dental, vision, 401K benefits and more • The flexibility to work at home or an office, based on your discretion and schedule • Start with 20 days of paid time off • A paid day off to volunteer and company-organized volunteer events • Up to $1,000 per year in matching charitable donations • Up to $750 per year in wellness rewards • All the nitro cold brew coffee and sparkling water you can drink • A company-wide mentality that you can never appreciate your co-workers too much Who You Are is Who We Are MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://www.flipsnack.com/BB9CD8DD75E/limitless-opportunities Follow us on social media to meet our colleagues and see what makes us tick: • https://www.instagram.com/lifeatmma_midwest/ • https://www.facebook.com/MMAMidwest • https://x.com/MarshMMAMidwest • https://www.linkedin.com/company/marsh-mclennan-agency #MMAMW #MMABI #LI-Hybrid The applicable base salary range for this role is $92,400 to $172,100. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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