Jobs › Marsh McLennan

Client Service Representative - Employee Health & Benefits (Entry Level)

Marsh McLennan · Schaumburg, IL · $34,650–$64,575 a year · Full time

Posted Sep 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

What interests you about employee benefits as a career?

What they are checking: Whether they have a genuine interest in the work and in helping employers and employees.

Tell me about a time you analyzed numbers or data to answer a question.

What they are checking: Whether they are comfortable with the financial data the posting mentions.

Tell me about a time you made a mistake at work or school and how you fixed it.

What they are checking: Whether they own errors quickly, which matters when coverage depends on accuracy.

Tell me about working on a fast-paced team. How did you contribute?

What they are checking: Whether they keep a positive attitude and support teammates under pressure.

What would you do

An employee of a client calls confused about their health plan. How do you help?

What they are checking: Whether they listen patiently and get the right answer rather than guessing.

How would you learn benefits terms like deductible, coinsurance and HSA quickly?

What they are checking: Whether they have a realistic plan to learn the basics of an entry-level benefits role.

A client needs an urgent eligibility fix before an employee's surgery. What do you do?

What they are checking: Whether they recognize urgency and push to resolve it quickly with the carrier.

About the work

How do you stay organized when juggling many client requests at once?

What they are checking: Whether they have habits that keep tasks on track and deadlines met.

How do you double-check details like names, dates and plan selections?

What they are checking: Whether they are careful with data that affects someone's health coverage.

How do you handle confidential health information?

What they are checking: Whether they understand privacy rules apply to everything they touch in benefits.

Practice this interview out loud.

Offer builds a real interview for this exact role at Marsh McLennan from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

Practice this out loud

The full job description

As published by Marsh McLennan.

Company: Marsh McLennan Agency Description: About Marsh McLennan Agency Midwest Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment. A day in the life. As a Client Service Representative, you play a vital role in delivering exceptional service to our clients. You manage insurance programs, execute policy changes, update client information, facilitate collaboration, and work with the servicing team. Our future colleague. We’d love to meet you if your professional track record includes these skills: • Excellent written and verbal communication skills to effectively service customers • Familiarity with analyzing financial data • Being a self-starter; a highly organized problem solver with good time management skills to meet deadlines • Detail orientation and the ability to handle a wide variety of tasks • Ability to work on a fast paced, high-energy team while maintaining a positive attitude • High school diploma or equivalent is required These additional qualifications are a plus, but not required to apply: • BS/BA in Business, Insurance or related field • Proficient in MS Office Suite (Word, Excel, Outlook) • 1 year of experience working in the insurance industry • Life & Health license preferred, or the ability to obtain upon hire We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you. A Great Place to Work. A Great Place to Perk. Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include: • Medical, dental, vision, 401K benefits and more • The flexibility to work at home or an office, based on your discretion and schedule • Start with 20 days of paid time off • A paid day off to volunteer and company-organized volunteer events • Up to $1,000 per year in matching charitable donations • Up to $750 per year in wellness rewards • All the nitro cold brew coffee and sparkling water you can drink • A company-wide mentality that you can never appreciate your co-workers too much Who You Are is Who We Are MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it. Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers. To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw Follow us on social media to meet our colleagues and see what makes us tick: • https://www.instagram.com/lifeatmma_midwest/ • https://www.facebook.com/MMAMidwest • https://x.com/MarshMMAMidwest • https://www.linkedin.com/company/marsh-mclennan-agency #MMAMW #MMAEHB #LI-Onsite The applicable base salary range for this role is $34,650 to $ 64,575 . The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

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