Jobs › Montage International

Security Officer (Full Time) - Pendry Chicago

Montage International · Chicago, IL · $21.50–$22.50 an hour · Full time

Posted Jul 13, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about your security experience. Have you worked in a hotel or another public setting?

What they are checking: Whether their background prepares them for security in a luxury hotel where guest experience matters.

Tell me about a time you had to enforce a rule with someone who didn't want to hear it.

What they are checking: Whether they can stay respectful and firm under pressure.

What would you do

How is hotel security different from security at an office or warehouse?

What they are checking: Whether they understand they must keep guests safe while staying welcoming and discreet.

A guest reports their room was entered while they were out. What do you do?

What they are checking: Whether they respond calmly, document carefully and follow investigation procedures.

Someone who isn't a guest is wandering the guest floors. How do you approach them?

What they are checking: Whether they can challenge someone politely and firmly without escalating.

How do you de-escalate an intoxicated guest who is causing a scene in the lobby?

What they are checking: Whether they use calm communication first and protect other guests.

A guest has a medical emergency in the restaurant. What are your first steps?

What they are checking: Whether they know first aid basics and how to call for help and clear the area.

About the work

Walk me through how you'd patrol the hotel during a shift. What are you looking for?

What they are checking: Whether they patrol with purpose, checking doors, stairwells, hazards and unusual behavior.

What would you do if the fire alarm went off at 2am?

What they are checking: Whether they know emergency response steps and their role in an evacuation.

How do you write an incident report so it would hold up if it were reviewed later?

What they are checking: Whether they document facts clearly, completely and without opinion.

Practice this interview out loud.

Offer builds a real interview for this exact role at Montage International from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Montage International.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Security Officer SUMMARY The Security Officer is an integral role in ensuring safety and security for all associates, guests and assets. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: • Conducting interior and exterior patrols throughout property; checking for unsecured doors and rooms, trespassers, unauthorized persons in restricted areas and safety hazards • Responding to all guest and Associate calls while on patrol, making emergencies a top priority • Drafting incident reports and ensuring all record logs such as key logs, lost and found, group resumes, contractor passes, and emergency equipment are all current and up to date via daily audits • Ensuring all daily shift logs and shift pass-down logs are complete • Viewing CCTV monitors and keeping constant surveillance of grounds through the camera system • Conducting associate safety training and reporting/resolving safety hazards throughout the property on a daily basis • Responding to, communicating, following up, and providing updates on all incidents as they occur • Having full knowledge of the property’s activities/events each shift and providing a professional security presence while focusing on customer service. Receiving and communicating all information pertaining to your shift from the daily briefings QUALIFICATIONS • High School Diploma or equivalent required, Bachelor’s Degree preferred • Minimum two to three years of Security experience • CPR/First Aid certified and ability to present current Guard Card • Luxury hotel experience strongly preferred • Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur PHYSICAL REQUIREMENTS Position requires walking and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to exert well-paced ability to reach different outlets and other departments of the hotel on a timely basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 15 lbs. on a regular and continuing basis. The pay range for Security Officer is $21.50 - 22.50 hourly. The pay scale is the base hourly range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position. We offer an excellent benefits package for this role, which includes: Medical, Dental, and Vision insurance, 401[k] retirement plan with company matching, Health Savings Account and Flexible Spending Account options, Paid Time Off (Sick Time and Vacation Time), Short- and Long-Term Disability Insurance, and hotel discounts. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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