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In-Room Dining Server (Part-Time) - Pendry Chicago

Montage International · Chicago, IL · Part time

Posted Oct 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you made a customer's experience memorable.

What they are checking: Whether they naturally look for ways to make guests feel cared for.

This is part time. What shifts can you work, including early mornings for breakfast?

What they are checking: Whether their availability fits in-room dining's busiest hours.

What would you do

A guest opens the door and seems uncomfortable with you coming in. What do you do?

What they are checking: Whether they read the guest and adjust, such as handing off the tray at the door.

You get to a room and realize an item is missing. What do you do?

What they are checking: Whether they apologize, fix it quickly and keep the guest informed.

How do you set up a meal in a guest room so it feels special?

What they are checking: Whether they care about presentation details that luxury guests expect.

A guest asks you to come back for the tray later. How do you make sure that happens?

What they are checking: Whether they follow through on tray pickups so hallways stay clean.

What would you do if you noticed something in a room that made you worried about a guest's safety?

What they are checking: Whether they know to report concerns to a manager or security.

About the work

Walk me through delivering an in-room dining order, from picking up the tray to leaving the room.

What they are checking: Whether they know the full delivery routine, including setup and presenting the check.

How do you check an order before you leave the kitchen?

What they are checking: Whether they confirm items, condiments and temperature so the guest gets it right the first time.

How do you carry trays and push carts safely through hallways and elevators?

What they are checking: Whether they can move food safely without spills or injury.

Practice this interview out loud.

Offer builds a real interview for this exact role at Montage International from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Montage International.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. At Pendry Chicago, It’s All Because of YOU! Server Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Pendry Chicago, we know our success is all because of you. Here, you’re not just an associate but a passionate creator of authentic, personalized experiences. You’ll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Pendry Chicago is more than a job; it’s a way of life. Don’t just imagine the possibility—join us. Your Journey • Ensure food and beverages are being served in a professional and timely manner • Assist guests with menu selections, providing recommendations and answering questions about ingredients, preparation methods, and dietary restrictions. • Take food and beverage orders accurately and efficiently, ensuring special requests or modifications are recorded and communicated to the kitchen staff. • Anticipate guest needs throughout the meal service, such as refilling drinks, clearing empty plates, and offering dessert or coffee options. • Check in with guests periodically to ensure satisfaction with their meals and address any concerns or issues promptly. • Promote menu items, specials, and promotions to guests, using suggestive selling techniques to increase sales and enhance the dining experience. • Adhere to all cleaning and safety standards • Attend daily pre-shift meeting • Consistently follow the food & beverage sequence of service with the utmost attention to detail • Deliver on guests’ expectations and have the desire to create WOW moments • Perform additional duties as assigned that may be outside of the normal scope of duties, based on business needs About You • You are passionate about spirits, wine, and food • You are personable and love engaging with guests • You are open to learning, developing, and growing both yourself, personally, and helping others do the same • You are trustworthy and have integrity Must Haves • Ability to work a flexible schedule, including weekends and holidays • Ability to collaborate in a team environment • Basic communication skills • One year minimum of experience in food and beverage operations, a plus • Prior micros or other systems experience, a plus • Luxury hotel experience, a plus You Will Enjoy • Free meals • Free uniforms and cleaning • Ongoing community outreach events • Hotel discounts • Associates’ events throughout the year • 401k retirement plan with company matching Physical Requirements • Ability to stand and exercise mobility for extended periods of time during your scheduled shift • Ability to lift and carry up to 50 pounds regularly and for extended periods during the shift • Ability to push and pull food serving equipment and carts weighing up to 200 pounds on a semi - regular basis At Pendry Chicago, we want every guest and every associate to feel that they belong. To be seen, to be recognized, and to feel our gratitude. In the United States, we are proud to be an Equal Opportunity Employer – veterans/disability. Qualified applicants will be considered without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the People department directly at your preferred location. The pay range for In-Room Dining Server is $12.96 hourly. The pay scale is the base hourly range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position. We offer an excellent benefits package for this role, which includes: 401[k] retirement plan with company matching, Paid Time Off (Sick Time), and hotel discounts. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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