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Room Attendant (Full Time) - Pendry Chicago

Montage International · Chicago, IL · $23.95–$24.98 an hour · Full time

Posted May 27, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

How many rooms have you cleaned in a shift before, and how do you keep quality high when you're busy?

What they are checking: Whether they can meet a luxury hotel's standard at a realistic pace.

Tell me about a time you did something small that made a guest or customer happy.

What they are checking: Whether they naturally add personal touches, which fits the brand's focus on doing what you love.

This is full time. What days and shifts can you work, including weekends and holidays?

What they are checking: Whether their availability matches a hotel that needs coverage every day of the year.

What would you do

What details do you think separate a luxury room like Pendry Chicago from an ordinary hotel room?

What they are checking: Whether they understand the extra attention to detail a luxury property expects.

You find a guest's expensive watch left on the nightstand after checkout. What do you do?

What they are checking: Whether they follow lost and found procedures and can be trusted in guest rooms.

A guest is in their room and asks you to come back later, but it's near the end of your shift. What do you do?

What they are checking: Whether they respect the guest while communicating with their supervisor about the room.

You notice a broken lamp and a leaky faucet in a room. What do you do?

What they are checking: Whether they report maintenance issues so the next guest doesn't find them.

What do you do if you notice something in a room that concerns you about a guest's safety?

What they are checking: Whether they know to report safety concerns to a supervisor or security right away.

About the work

Walk me through how you clean a guest room from start to finish.

What they are checking: Whether they have an organized routine that is thorough and still fast enough to finish their board.

How do you handle cleaning chemicals and protect yourself from injury when making beds and lifting?

What they are checking: Whether they work safely, since housekeeping is physically demanding.

Practice this interview out loud.

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The full job description

As published by Montage International.

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Room Attendant SUMMARY The Housekeeping Room Attendant will be responsible for performing all daily tasks associated with housekeeping duties for cleaning guest rooms. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Job duties include; although are not limited to: • Cleaning and resetting guest bedroom and bathroom areas • Changing linens, making beds, organizing collateral on tables, straightening furniture, dusting and vacuuming of rooms, emptying trash • Being courteous and helpful to guests, including reporting any guest requests or preferences • Completing assigned tasks in a timely manner as outlined by Housekeeping leadership team • Performing additional duties as assigned that may be outside of the normal scope of duties based on business needs • Promoting a positive image of the property by displaying a pleasant and upbeat personality during each guest interaction and being comfortable responding to and carrying out specific guest needs and requests • Ensuring the confidentiality and security of all guest rooms QUALIFICATIONS • One (1) year prior experience in similar cleaning position • High School Diploma or equivalent vocational training • Must be able to speak, read, write and understand English PHYSICAL REQUIREMENTS While performing the duties of the job, the Housekeeping Room Attendant is required to stand, walk, handle or feel objects, tools, stoop, bend, kneel, crouch, crawl; talk, hear; reach with hands and arms. Occasionally required to climb or balance. The employee must regularly lift and/or move up to 25 pounds and sometimes lift and/or move up to 50 pounds. Exert physical effort in being able to clean multiple rooms per shift. The pay range for Room Attendant is $23.95 - 24.98 hourly. The pay scale is the base hourly range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Pendry reasonably expects to pay for the position. We offer an excellent benefits package for this role, which includes: Medical, Dental, and Vision insurance, 401[k] retirement plan with company matching, Health Savings Account and Flexible Spending Account options, Paid Time Off (Sick Time and Vacation Time), Short- and Long-Term Disability Insurance, and hotel discounts. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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