Regional Director of Trust and Advisory Services
Posted Aug 6, 2026 · We last checked this listing on Sep 20, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
Behavioral
Tell me about a time you personally carried a book of client relationships while also managing a team's performance. How did you decide where your time went on a hard week?
evidence of actually doing player-coach work, not just describing it as a concept
Describe a regional or market-level growth strategy you executed that came from senior leadership. How did you translate it into something your frontline managers could actually run with?
ability to convert top-down strategy into team-level execution, a core part of this role
Tell me about a center of influence relationship you built from nothing into a real referral source. How long did it take and what made it work?
real business development capability with referral partners, not just internal account management
Tell me about a time you had to manage through frontline managers rather than directly, on something that mattered. What did you delegate and what did you insist on doing yourself?
experience leading a multi-layer team structure versus only ever managing individual contributors directly
Tell me about the toughest talent decision you made as a leader, someone you either had to move out or fight to keep.
judgment and courage in people decisions versus avoidance
Technical
What KPIs did you track most closely in your last role to judge regional health, and can you give me an example of a metric that flagged a problem before it became obvious?
fluency with performance metrics like revenue, pipeline, retention, and whether they use data proactively or reactively
How do you approach fiduciary and regulatory risk when you're also under pressure to hit growth numbers? Give me a specific example where those two things pulled against each other.
whether they treat fiduciary responsibility as a real constraint or just a compliance checkbox under revenue pressure
What does succession planning look like in a book of business this size, and have you ever had to actually execute a transition when a senior trust officer left or retired?
talent planning experience specific to trust and advisory teams where client relationships are personal and portable
Situational
Walk me through how you'd structure your first ninety days as Regional Director here, balancing your own client portfolio with getting to know the trust relationship managers and wealth advisors you'd be leading.
whether the candidate has a realistic plan for the player-coach split rather than defaulting to one side
One of your trust officers has a strong client retention record but is consistently missing pipeline and prospecting activity targets. How do you handle that conversation and what do you do next?
coaching approach and whether they'll enforce sales discipline with a technically strong performer
A key client relationship in your portfolio is at risk of leaving for a competitor's private bank. Walk me through how you'd handle the save, and who else you'd bring in.
client retention instincts and whether they know when to loop in private banking, investment management, or wealth planning partners
You're partnering with private banking and investment management teams who have their own priorities and incentives. Describe a time that cross-functional coordination broke down, and how you fixed it.
cross-functional influence skills without formal authority over those partner teams
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As published by Associated Bank.
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