Fraud Prevention & Response Intern

Tell me about a time you noticed something that didn't add up and followed it.

What they are checking: Curiosity and persistence, which are the core traits in fraud detection work.

Tell me about a time you worked carefully through repetitive, detailed work.

What they are checking: Patience and accuracy over long review tasks, which much of fraud work involves.

What draws you to fraud prevention?

What they are checking: Whether they have real interest in protecting members, which keeps people engaged in demanding work.

A member calls upset because they sent money to someone who turned out to be a scammer. How would you talk with them?

What they are checking: Empathy and calm with a member who feels embarrassed or panicked, while gathering facts.

You'll see sensitive member data. How do you protect it?

What they are checking: Respect for confidentiality and security rules in a role with deep access to accounts.

You think a transaction is fraud, but you're not sure and the member is waiting. What do you do?

What they are checking: Judgment about escalating to the right person instead of guessing on a decision with money at stake.

What kinds of fraud do you think credit union members run into most often today?

What they are checking: Awareness of common schemes like card fraud, scams, account takeover and check fraud.

How would you look for patterns in a list of transactions to spot possible fraud?

What they are checking: Analytical instincts about amounts, timing, locations and merchant types that look out of place.

How would you explain to a member how to protect themselves from phishing or imposter scams?

What they are checking: Ability to give clear, practical prevention advice in plain language.

How comfortable are you with Excel or other tools for tracking cases and data?

What they are checking: Practical skills for logging, sorting and reporting fraud cases.