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Strategic Accounts AR Specialist (916)

ABC Supply · Beloit, WI · Full time

Posted Sep 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you spotted a pattern in account problems rather than fixing them one at a time.

What they are checking: Whether they look for trends that point to a root cause, which the posting stresses.

Tell me about a collections call that went well. What did you do?

What they are checking: Whether they can collect firmly while keeping a long-term customer relationship intact.

How do you keep track of many open issues across a portfolio so nothing falls through?

What they are checking: Whether they have a system for follow-up dates and notes across a large set of accounts.

What would you do

A customer has $80,000 past due and says it is because of pricing disputes. What do you do?

What they are checking: Whether they can separate disputed from undisputed amounts and push for payment on what is owed.

How do you decide when an account issue needs to be escalated?

What they are checking: Whether they know the signs that a problem will not resolve at their level and act before it ages further.

A branch made a billing error that caused a short pay. How do you work with them to fix it?

What they are checking: Whether they can get branch cooperation without blame, since they depend on branches to correct their own errors.

About the work

Walk me through how you reconcile an aging report for a large national account.

What they are checking: Whether they can match payments, credits and invoices across many locations and find what is really unpaid.

A national customer pays through their own online portal and the remittance does not match our invoices. How do you work it out?

What they are checking: Whether they can work inside customer portals to trace deductions and mismatches, which this role uses daily.

What is the difference between a write-off and a credit memo, and when would you push to avoid a write-off?

What they are checking: Whether they understand the cost of write-offs and work disputes hard before money is lost.

What metrics would you watch to know if your portfolio is improving?

What they are checking: Whether they think in terms of cash flow and aging buckets, not just how busy they were.

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The full job description

As published by ABC Supply.

ABC Supply, North America’s largest wholesale distributor of exterior and interior building products is currently seeking an Accounts Receivable Specialist, specializing in National Accounts Resolution, to join the team located in Beloit, WI. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great Workplace Award every year since its inception in 2007. Be part of a company that recognizes your talents, rewards your efforts, and helps you reach your full potential. At ABC Supply, we have YOUR future covered. Summary: This role involves reconciling accounts within an assigned portfolio and ensuring timely resolution of payment discrepancies. It also includes assisting with the collection of overdue invoices. The position requires building and sustaining relationships with customers, branches, and national support teams to minimize write-offs and improve cash flow. Job Responsibilities: • Reconcile account aging for assigned portfolio • Prompt resolution on payment discrepancies using customers’ proprietary online portals • Research and resolve account variances with focus on trend recognition • Escalate account issues as needed for timely resolution • Assist in collection of past due invoices • Develop and maintain positive relationships through effective communication with customers, branches, and support teams • Prepare and process various journal entries in accordance with company policy and procedure • Identify opportunities to streamline AR functions Essential Qualifications: • Solid understanding of Accounts Receivable and general accounting principles • Minimum of 2 years’ of Accounts Receivable experience preferred • Strong in Excel- able to use features to aid in data analysis (pivot tables, vlookup, etc) • Previous AS400 or Agility experience a plus • Ability to multi-task and exercise a high degree of accuracy • Able to work independently and as part of a team • Strong problem solving and organizational skills • Excellent communication skills • Proficient in Microsoft Office • Strong in Excel- able to use features to aid in data analysis (pivot tables, vlookup, etc) Benefits may include: • Health, dental, and vision coverage - eligible after 60 days, low out of pocket • 401(k) with generous company match - eligible after 60 days, immediately vested • Employer paid employee assistance program • Employer paid short term and long term disability • Employer paid life insurance • Flex spending • Paid vacation • Paid sick days • Paid holidays Equal Opportunity Employer / Drug Free Workplace ABC Supply values diversity and we actively encourage women, minorities, and veterans to apply

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