Store Manager
Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me how you've built an inclusive team in a store with lots of part-time and seasonal associates.
What they are checking: Whether they actively make every associate feel included, which the posting puts first.
Tell me about a time you turned around a low-performing assistant manager or department.
What they are checking: Whether they coach with clear expectations and follow-through instead of avoiding hard conversations.
How do you develop associates who want to move into leadership?
What they are checking: Whether they grow people for promotion, which supports the company's training focus.
Tell me about a decision you made that was unpopular but right for the business.
What they are checking: Whether they act with integrity and can explain hard calls to their team.
What would you do
Your shrink numbers jump in one quarter. What do you look at first?
What they are checking: Whether they can work with loss prevention and find root causes in process, people or theft.
A long-time associate is upset about a schedule change and starts complaining to the rest of the team. How do you handle it?
What they are checking: Whether they address issues directly and fairly before morale spreads downhill.
It's the holiday rush, two people call out and the line is long. What do you do in the next ten minutes?
What they are checking: Whether they stay calm, reprioritize and lead from the floor in a fast-paced setting.
How would you create a memorable customer experience in a store where shoppers mostly browse on their own?
What they are checking: Whether they understand service in an off-price format, where clean floors and friendly checkout matter most.
How do you make sure safety and operational standards are followed when you're not in the building?
What they are checking: Whether they build systems and leaders who keep standards without them watching.
About the work
HomeGoods runs on a constant flow of new merchandise. How do you plan your team's work around truck days?
What they are checking: Whether they can organize processing and floor work so goods get out fast without hurting service.
Walk me through how you'd read your store's sales and payroll numbers at the start of a week.
What they are checking: Whether they connect results to staffing and action rather than just reporting numbers.
Practice this interview out loud.
Offer builds a real interview for this exact role at TJX Companies from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.
Practice this out loudThe full job description
As published by TJX Companies.