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Store Manager - 7462

Extra Space Storage · Waukegan, IL · $18.00–$22.00 an hour · Full time

Posted Sep 28, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you ran a location or shift with little direct supervision.

What they are checking: Whether they can own daily operations on their own, as the posting expects.

Tell me about a time you coached or trained a coworker to do better.

What they are checking: Whether they can develop an assistant manager, which a store manager depends on.

Tell me about a mistake you made with money or records and how you fixed it.

What they are checking: Whether they are honest and careful with financial errors, which builds trust with the district manager.

What would you do

Walk me through how you would sell a storage unit to someone who called just to compare prices.

What they are checking: Whether they can lead a structured sales process that wins rentals over cheaper competitors.

Your occupancy is dropping at one of your stores. What do you look at first?

What they are checking: Whether they think like an operator about pricing, presentation, follow-up and local demand.

You split time between multiple stores. How do you keep standards high at a store when you are not there?

What they are checking: Whether they can set routines and checks that work without constant presence.

A Spanish-speaking customer comes in wanting to rent. How would you serve them well?

What they are checking: Whether they can reach the bilingual customers the posting signals by preferring Spanish.

About the work

How do you make sure your daily cash, deposits and reports are accurate?

What they are checking: Whether they take financial controls seriously, since the posting names financial accuracy directly.

How do you handle a delinquent account that is heading toward a lien sale?

What they are checking: Whether they follow the required process carefully, since lien steps carry legal risk.

What does a property walk-through look like for you, and what are you checking for?

What they are checking: Whether they keep cleanliness, security and maintenance standards consistent every day.

Practice this interview out loud.

Offer builds a real interview for this exact role at Extra Space Storage from your resume and this job description, asks the questions one at a time, and tells you what landed. The first one is free.

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The full job description

As published by Extra Space Storage.

Accurate Pay Scale: $18.00 - $22.00 Day shift only: Office closes at 6pm. Standard Operating Hours: 8am to 7pm Will work between multiple stores in the district. This location is closed on Sundays. Bilingual Spanish preferred. Compensation Starting Pay Range: $18.00 - $22.00 Hourly The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. This role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and consistently delivers operational excellence. The Store Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. Extra Space Storage is the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. We look for leaders who are responsible, passionate, and innovative as they take charge of day-to-day operations at our beautiful self-storage facilities. Benefits We Offer You • A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location) • Outstanding company culture with growth opportunities throughout the U.S. • Competitive starting pay. • Paid Time Off accrued throughout the year, increasing with years of service • Generous 401(k) match with Traditional and/or ROTH choices. • Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution . • EXTRA Healthy Wellness Program with rewards towards your medical premium . • BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc. Your Responsibilities • Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions. • Maximize sales objectives through unit rentals, unit insurance, and moving supplies. • Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas. • Perform daily site safety inspections, including lock checks. • Address and resolve customer concerns related to billing, security, auctions, and proper site usage • Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits. • Oversee routine administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and prepare and deliver bank deposits. . • Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees. • Perform additional duties as assigned. Your Qualifications • 2+ years of customer-facing work experience. • Leadership experience preferred but not required. • Sale experience preferred. • C urrent valid driver’s license and access to a reliable personal vehicle is necessary for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn. • High School diploma or GED is required; college education is a plus. Work Environment & Physical Requirements • Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions. • Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. • Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs. Find additional career opportunities at careers.extraspace.com If you have experience in any of the following types of jobs, we encourage you to apply: Assistant Store Manager, Key Holder or Key Carrier, Retail or Shift Supervisor, Sales Lead, Customer Service Team Lead, Customer Service Manager, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales. If you are a current Extra Space employee, please apply through Jobs Hub in Workday. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications Deadline: Applications will be accepted until the position is filled. The posted pay range for this position may include values below the applicable minimum wage. Extra Space complies with all federal, state and local wage laws and does not pay employees below the legally mandated minimum wage. #IND50

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