JobsMotorola Solutions

Solutions Engineer

Motorola Solutions · Chicago, IL

Posted Aug 5, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Walk me through a time you had to translate a customer's vague operational problem into a concrete technical requirement. How did you get from their words to a workable spec?

whether the candidate can actually do requirements translation, not just describe sales meetings

Tell me about a deal where you had to tell an Account Executive that what the customer wanted wasn't feasible with the platform. How did you handle that conversation?

comfort pushing back on sales without damaging the internal partnership

Describe a time you were in a technical discovery call and the customer's stated problem turned out to be different from their actual problem once you dug in.

discovery skill and ability to separate symptoms from root cause

Tell me about a customer engagement you followed from first introduction all the way through delivery. Where did things almost go off the rails?

experience owning the full technical sales lifecycle, not just the pitch stage

What's a time you had to represent a customer's feedback or a missing feature back to a product team? How did you frame it so it actually got attention?

ability to be a credible internal advocate, not just a customer mouthpiece

Tell me about the last time you lost a deal or a customer's trust because of a technical misstep. What did you change afterward?

self-awareness and whether failures actually change behavior

Technical

What do you actually know about how APIs get used to integrate a platform like Theatro into a customer's existing systems, like their POS or workforce management tools?

real integration literacy versus buzzword familiarity

How do you explain the difference between SaaS and HaaS to a customer who's never thought about it, and why does that distinction matter for something like Theatro?

clarity of communication on deployment models relevant to hardware-plus-software offerings

How would you evaluate whether a customer's current network infrastructure can actually support real-time voice communication devices at scale?

depth of networking knowledge applied to a specific product use case

Situational

Say a retail customer wants Theatro deployed across 200 stores that already have a mixed Wi-Fi setup, some older access points, some newer mesh systems. How would you approach figuring out if that's viable before promising anything?

practical grasp of Wi-Fi and IP networking fundamentals applied to real deployment constraints

A customer's IT security team starts asking pointed questions about how voice data is stored and transmitted. What do you tell them, and when do you loop in someone else?

foundational cybersecurity and data privacy knowledge and judgment about escalation limits

If a prospect asks you to commit to an integration timeline before your technical team has weighed in, what do you say in the room?

judgment under sales pressure and honesty with prospects about unknowns

You're 25 percent on the road. How do you decide which trips are worth taking versus what can be handled remotely?

judgment about time allocation and understanding of when in-person presence actually matters

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The full job description

As published by Motorola Solutions.

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Solutions Engineering/Sales Engineering team partners with the Sales teams on new and existing customers. We paint the picture of how Theatro works, how its implemented into the customer environment and represent new "ideas" to the product team. We are the trusted advisor to customers and internal teams alike. Job Description Operating as a business‑technical advisor, the Solutions Engineer helps customers navigate intricate software choices by matching platform functionality with strategic goals and operational needs. This position facilitates critical technical discussions to define which challenges the software addresses, why particular architectures are necessary, and how the Theatro platform integrates seamlessly into current infrastructures. Responsible for maintaining technical alignment and clarity, the Solutions Engineer serves as a reliable partner for both technical and business stakeholders. Their role is to ensure all software design choices are firmly rooted in platform capabilities and practical operational requirements. Working alongside Account Executives, Account Managers, and internal departments, you are tasked with: • Translating customer obstacles into technical requirements • Assessing the feasibility and fit of proposed solutions • Advising customers on optimal architectural paths and usage strategies Preferred Qualifications: • 5+ years of direct customer engagement as a technical representative for the Sales team • 5+ years Technical Sales process knowledge • Ability to follow end to end customer engagement from introduction to delivery • Experience with SaaS and HaaS • Working knowledge of Wi-Fi and IP networking principles • Familiarity with APIs (Application Programming Interfaces) and common integration approaches • Foundational understanding of cybersecurity and data privacy best practices Location & Travel Requirements: • Ideal candidates will reside in Texas or Illinois • Travel will be up to 25% of the time Target Base Salary Range: $85,000 - $100,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.  #LI-RO1 Basic Requirements • Bachelor's Degree with 4+ years of sales, presales, solutions consulting experience • OR 6+ years of sales, presales, solutions consulting experience Travel Requirements Under 25% Relocation Provided None Position Type Experienced Referral Payment Plan Yes Our U.S. Benefits include: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.  We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this  Reasonable Accommodations Form  so we can assist you.

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