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server

Dave & Buster's · Madison, WI · Part time

Posted Sep 14, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you turned around a guest who was unhappy with their meal.

What they are checking: Whether they take ownership with a positive attitude and fix things before the guest leaves upset.

Tell me about a time you helped a coworker who was in the weeds.

What they are checking: Whether they act like a team player who pitches in rather than only watching their own section.

Why do you want to work in a busy, loud entertainment restaurant rather than a quiet one?

What they are checking: Whether they will actually enjoy the pace and noise, which predicts whether they will stay.

What would you do

You have five tables, one is a large birthday party, and your kitchen is running slow. How do you keep everyone happy?

What they are checking: Whether they can manage a busy section, set expectations, and keep guests informed when things run late.

A guest at your table has had several drinks and is starting to get rude with other guests. What do you do?

What they are checking: Whether they follow alcohol awareness steps and bring in a manager rather than ignoring it or arguing.

Dave & Buster's is food, drinks and games together. How would you mention game deals or power cards while serving a table?

What they are checking: Whether they can suggest extras that make the visit more fun without sounding like a sales pitch.

A guest says a server before you promised them a free dessert, but you have no record of it. What do you do?

What they are checking: Whether they stay polite, avoid making promises on their own, and get a manager involved.

About the work

How do you make sure the payments you handle are accurate at the end of a shift?

What they are checking: Whether they are careful with cash, cards and change, since the posting makes servers responsible for their personal bank.

How do you keep track of orders so allergy requests and special changes are right every time?

What they are checking: Whether they have a reliable system for accuracy, which keeps guests safe and avoids remakes.

What sanitation habits do you follow as a server between tables and during side work?

What they are checking: Whether they follow cleaning procedures consistently, which protects guests and the store.

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The full job description

As published by Dave & Buster's.

Job Description: At Dave & Buster’s/Main Event Entertainment, our Servers serve up great food, drinks, and FUN for all Guests! As a Server, you are relentless in providing our Guests with exceptional and timely service. You know the menu inside and out and can make great suggestions. You’re also dedicated to delivering the highest standards in safety and sanitation. WHAT WILL YOU BE DOING DAILY? • Welcome and engage with all guests. Be our ambassador of FUN! • Recommending menu items and ensuring order accuracy (Show your salesmanship!) • Showcasing your extensive beer, wine, and cocktail knowledge • Delivering food and drinks in a timely manner and anticipating Guest’s needs • Adhering to local and state alcohol laws, procedures, and policies • Process payment transactions and invite our Guests back to the FUN ! • Maintaining a stocked, clean, and safe work area, server section, all while completing the necessary side work • Upholding our cleanliness and safety standards (We take this seriously!) POSITION REQUIREMENTS • Prior food and beverage experience is a plus but not required • 18+ years of age; Alcohol Certification, as required • Comply with the company uniform standards • Always be ready to create a memorable guest experience • Teamwork is a must (Remember, teamwork makes the dream work!) • Attention to detail and the ability to work under pressure in a fast-paced environment • Can effectively communicate with Management, Team Members, and Guests • Must act with a swift sense of urgency • Availability to work days, nights, weekends, and holidays (subject to business needs) PERKS! Dave & Buster’s/Main Event Entertainment Team Members are expected to give their best on the job, so we do our part to ensure you have what you need to stay motivated, valued, and embraced by living your best life! • Awesome culture that’s inclusive, rewarding, and FUN! • Amazing discounts on food, beverages, activities, and free non-redemption gameplay! • Advance your career with endless growth opportunities • Be part of a New Store Opening Team! • We have a fantastic rewards and recognition program! • Benefits and paid time off for qualifying Team Members • Opportunities to be a part of Buster’s Legacy Fund (support and get support from our unifying Team Member Assistance Program) • Become a Certified Trainer (aka, the best of the best!) to help us build a solid foundation and provide exceptional guest experiences, all while creating opportunities for career growth Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer Salary Range: 2.33 - 2.33 We are an equal opportunity employer and participate in E-Verify in states where required.

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