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Senior Director, Commercial IT Strategy and Execution

Vizient · Chicago, IL · $156,500–$290,100 a year · Full time

Posted Aug 19, 2026 · We last checked this listing on Oct 5, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about how you've run a cross-platform governance council. How did you get business units to actually make decisions there?

What they are checking: Whether they can make governance produce decisions, not just meetings, across leaders who each have their own priorities.

Tell me about a product owner you coached who was struggling. What changed because of your involvement?

What they are checking: Whether they develop product owners with specific feedback and grow their judgment, not just track their tickets.

Tell me about a major commercial system rollout you led. What went wrong and what did you learn?

What they are checking: Whether they can speak honestly about failure and show they changed how they lead afterward.

What would you do

Sales leadership wants a CRM customization that would conflict with the Unified Commercial Platform direction. How do you handle it?

What they are checking: Whether they can protect platform integrity while finding a way to meet the real business need underneath the request.

How do you build trust with revenue and project operations leaders who think IT is slow?

What they are checking: Whether they earn credibility through delivery and transparency rather than defending IT's process.

Walk me through how you'd align your team's skills to a roadmap that's shifting toward a new platform.

What they are checking: Whether they plan hiring, training and role changes ahead of the roadmap instead of scrambling once it lands.

About the work

You'd lead capability areas including CRM, pricing, customer service, marketing automation and Power Platform. How do you decide where to invest first across that many areas?

What they are checking: Whether they can rank investments by business value and dependencies instead of spreading effort evenly across everything.

What does good demand quality look like for a commercial IT team, and how have you improved it?

What they are checking: Whether they shape requests into clear problems with outcomes before work starts, which saves wasted build effort.

Where does Power Platform fit in a commercial technology landscape, and how do you keep citizen development from turning into sprawl?

What they are checking: Whether they can enable low-code speed with guardrails for data, security and supportability.

How would you measure whether the Commercial IT roadmap is delivering business outcomes rather than just shipping features?

What they are checking: Whether they connect technology work to revenue, efficiency or customer experience results the business recognizes.

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The full job description

As published by Vizient.

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves . We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. · Own domain and capability leadership across major commercial capability areas, including CRM, sales enablement, pricing, customer service, operations, marketing automation, community platform capabilities, Power Platform, and related digital commercial experiences. · Hire, lead, coach, develop, and manage Commercial IT Business Technology Product Owners and related product aligned roles, including performance management, development planning, capability growth, and alignment of team skills to the Commercial IT roadmap. · Build trusted relationships with business unit, sales, revenue, and project operations leaders to understand business needs, shape priorities, improve demand quality, and ensure Commercial IT roadmaps reflect the highest value business outcomes. · Facilitate the Unified Commercial Platform cross platform council and other governance methods by driving decisions and priorities across business units and functional areas. Drive roadmap integrity across domains, ensuring work is clearly tied to business value, enterprise priorities, platform strategy, and delivery capacity. · Establish and reinforce consistent operating standards for intake, prioritization, roadmap planning, business case quality, readiness, release planning, and adoption. · Support annual and midyear planning by creating investment requests, validating business case quality, assessing delivery feasibility, and aligning roadmap priorities to funding, capacity, and enterprise value. · Lead resolution of complex, cross domain issues by quickly structuring ambiguity, aligning stakeholders, framing options and tradeoffs, and driving timely decisions that prevent disruption and escalation. · Partner with engineering leaders to ensure roadmap decisions account for platform health, operational readiness, technical debt, supportability, release readiness, and long-term sustainability · Prepare executive ready materials, decision briefs, roadmap narratives, and updates that support clear, high quality leadership discussions. · Lead cross domain and strategic initiatives where work spans multiple capability areas, business units, or enterprise functions. Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $156,500.00 to $290,100.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Apply at Vizient