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National Accounts Manager, Envi

Vizient · Chicago, IL · Remote available · $88,900–$155,500 a year · Full time

Posted Oct 2, 2026 · We last checked this listing on Oct 5, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you saved an account that was at risk of leaving.

What they are checking: Retention skills, including listening to the real problem and fixing it, not just discounting.

Tell me about how you've trained users with very different levels of tech comfort.

What they are checking: Teaching skill that meets users where they are, a stated part of driving adoption.

How do you manage many national accounts and still give each one meaningful attention?

What they are checking: Organization and prioritization habits across a large book of business.

What would you do

A client's data in Envi is messy and they blame the software for bad reports. How do you handle it?

What they are checking: Guiding data cleansing and process fixes tactfully, so the client sees the path to value.

How do you find growth opportunities in an existing account without coming across as pushy?

What they are checking: Consultative selling based on client needs, which supports both retention and growth goals.

Staff at a client hospital keep working around the system instead of using it. What do you do?

What they are checking: Understanding adoption barriers on the floor and solving them with training and workflow changes.

A client asks for a feature Envi doesn't have. How do you respond?

What they are checking: Honesty about product limits, offering workarounds and carrying feedback to the product team.

About the work

How would you assess the health of a national account using Envi, and what warning signs would you look for?

What they are checking: Account health judgment using adoption, utilization and engagement signals before renewal risk appears.

Walk me through how you'd run a business review with a client's leadership team.

What they are checking: Structuring reviews around the client's outcomes and next steps, not a product feature recap.

How would you analyze workflow and utilization data to recommend process improvements to a client?

What they are checking: Ability to turn system data into operational advice that increases the value clients get.

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The full job description

As published by Vizient.

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves . We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Summary: In this role, you will serve as a strategic advisor and trusted consultant to clients, helping them maximize the value of the Envi application. You will manage client relationships with a focus on retention, growth, system adoption, and measurable business outcomes. You will guide process implementation, data acquisition and cleansing, utilization and workflow analysis, training, reporting, and business reviews to help clients achieve sustainable value. Responsibilities: • Manage assigned national accounts with a focus on client retention, relationship development, growth opportunities, system adoption, and overall account health. • Build strong client relationships through regular communication, strategic consultation, utilization reviews, training, and business reviews. • Advise clients on application functionality, process improvements, data management, and best practices to increase adoption and operational value. • Lead implementation of new processes, workflows, and system capabilities, including planning, communication, training, and follow-up. • Guide clients through data acquisition, cleansing, analysis, and ongoing data integrity initiatives. • Prepare and present reports, utilization reviews, account plans, and business reviews that demonstrate progress, identify risks, and communicate value. • Partner with Sales and cross-functional teams to address client needs, develop account strategies, identify expansion opportunities, and coordinate solutions. • Manage client system requests by documenting requirements, coordinating resources, monitoring progress, and communicating status through resolution. • Deliver training and educational resources that promote effective system use, process consistency, and long-term client self-sufficiency. • Identify, manage, escalate, and resolve client risks and concerns while maintaining timely communication and appropriate follow-through. Qualifications: • Relevant degree preferred. • 7 or more years of relevant experience required. • Healthcare supply chain experience required; acute care experience preferred. • Experience managing complex client accounts, strengthening relationships, supporting retention, and identifying growth opportunities. • Experience consulting with and delivering training to executive, operational, clinical, and supply chain audiences; experience engaging C-level executives preferred. • Advanced Excel and data analysis skills, including experience analyzing large datasets and developing data-driven utilization reports and business reviews. • Strong analytical, communication, presentation, strategic planning, organizational, problem-solving, and critical-thinking skills. • Proficiency in Microsoft Office and familiarity with CRM software such as Salesforce. • Experience with GPOs, SaaS, healthcare technology, or Envi systems preferred. • Ability to travel regularly and expeditiously throughout the year to meet clients’ needs and timetables. Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $88,900.00 to $155,500.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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