Jobs › TruStage

Senior Business System Consultant, ITS - Hybrid

TruStage · Madison, WI · $100,924–$176,617 a year · Full time

Posted Sep 4, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

The posting talks about driving out unperceived business needs. Tell me about a time you found the real need behind what someone asked for.

What they are checking: Whether they ask the second and third question that uncovers the actual problem before anyone builds the wrong thing.

Tell me about an architecture decision you recommended that turned out to be wrong. What did you learn from it?

What they are checking: Whether they own design mistakes and can explain what they would weigh differently, which shows real senior judgment.

Tell me about someone you mentored in business systems work. What did you change about how you coached them?

What they are checking: Whether they adapt mentoring to the person and actually build skill in others, which the role expects of seniors.

How do you keep your technical skills current while spending most of your time in analysis and design?

What they are checking: Whether they stay hands-on enough to give credible architecture advice instead of drifting into pure meetings.

What would you do

You're leading three initiatives at once and two of them need the same developers next sprint. What do you do?

What they are checking: Whether they surface conflicts early with clear tradeoffs so leaders can decide, rather than quietly letting one project slip.

A stakeholder keeps adding requirements after sign-off. How do you handle it?

What they are checking: Whether they can control scope with a fair process while keeping the relationship with the business partner intact.

Production breaks on a system you designed, right before month-end processing. Walk me through your first hour.

What they are checking: Whether they stay calm, triage business impact first and communicate clearly while the fix is being found.

About the work

Walk me through how you turn a vague business request into technical specifications that a development team can actually build from.

What they are checking: Whether they can move from loose wants to testable requirements without losing what the business really needs.

How do you decide whether to reuse an existing solution at TruStage, buy something, or build new?

What they are checking: Whether they weigh cost, fit, support and integration honestly instead of defaulting to building something new.

How do you present solution options to business leaders who don't care about the technical details?

What they are checking: Whether they frame options in cost, risk and outcome terms that let non-technical leaders make a real choice.

Insurance and financial systems carry regulatory and data concerns. How do you make sure those requirements show up early in a design?

What they are checking: Whether they bring compliance, security and audit needs into design rather than discovering them during testing.

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The full job description

As published by TruStage.

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone. We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance and financial services solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future. Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition Job Purpose: This position provides expert-level professional and technical support in the development, installation and maintenance of business systems solutions. Assist management in solution development and system activities. Act as leader on multiple concurrent initiatives of any size, including mentoring staff as needed. Provide a breadth of technical and business expertise, plus specialized skills in one or more business systems area. Provide architecture design and leadership. Job Responsibilities: • 30% Independently perform expert-level analysis and design in translating business requirements into technical specifications, present options, evaluate and recommend solutions. Drive out unperceived business needs, leverage existing solutions (across TruStage, publicly available, vendor packages, etc.) where appropriate. Identify and communicate the global impact of interrelated activities. Develop application code according to the acceptance criteria. Proactively strive for continuous improvement and continuous integration and delivery with IT and business. • 30% Guide the development of multiple concurrent business systems solutions from conceptualization through stabilization using various computer platforms. Provide leadership, architectural guidance and training/mentoring to professional staff in planning/roadmapping, estimating, and quality assurance on initiatives of any size. Provide constructive feedback to individual team members and their respective manager regarding performance on work and support work. • 10% Develop, test, implement, document and maintain high quality business systems solutions on various computer platforms, adhering to established methodology and practices, and in accordance with acceptance criteria. • 10% Develop and maintain a high degree of client-specific knowledge and associated business systems knowledge commensurate with work experience. Educate others, collaborate and effectively communicate verbally and in writing with management, development team members, IT Infrastructure and clients to influence solution delivery, applications architecture and business direction. • 10% Continually enhance and share knowledge in application development best practices, technologies, methodologies, and standards. Acquire, effectively apply and train others in new technical skills as driven by business need and/or technology advancements. Develop and maintain an expert-level understanding of industry trends and proactively work as appropriate with decision-makers to drive change within and across IT organizational units. • 10% Promptly and professionally assume ownership and respond to customer requests. Perform and guide others in root cause analysis, impact analysis, problem determination and problem resolution support. Collaborate with appropriate business and IT staff throughout the problem resolution process. The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time. Job Requirements: • BS in MIS or CS or equivalent trade-off in related education and related professional work experience. • 6 1/2 years work experience in IT with the most recent 36 months work experience as a Business System Consultant or equivalent trade-off in related professional work experience within the last 3 years with demonstrated achievement and progressive responsibilities. • High level of proficiency demonstrated in a business environment with the last 3 years in at least 4 of the following: • Application development life cycle. • Modern business solution design and development practices. • Current Microsoft development environment. • Web Application Development and Cloud Technologies. • Business application support of internally developed and vended solutions within the CMFG architecture. • Service and API development, SOA. • Demonstrated expert knowledge of application development concepts in a multi-platform computing environment, including application development life cycle, n-tier development, object oriented design, etc • Demonstrated breadth of knowledge of information technology concepts and deep expertise in application development in more than one business system area. • Demonstrated expertise in business application, information and/or technical architecture design. • Demonstrated good judgment and reliability • Demonstrated expertise in architecture design with the ability to teach others. • Drives and/or influences departmental or overall technology practices. • Proven ability to clearly and effectively communicate business and technical information, both verbally and in writing. • Proven ability to provide a high level of customer service. At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc #LI-SW If you’re ready to help make a difference, apply today. A resume is required to apply. TruStage may process applicant information using an Artificial Intelligence (AI) tool. This tool automatically generates a screening score based on how well applicant information matches the requirements and qualifications for the position. TruStage recruiters use the screening score as a guide to further evaluate candidates; the score is one component of an application review and does not automatically determine whether a candidate moves forward. Candidates may choose to opt out of this process. Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status. Base Salary Range: $100,924.00 - $176,617.00 At TruStage, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan. Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees. We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important. Accommodation request TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.

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