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Retail Golf Club Tech

Dick's Sporting Goods · Downers Grove, IL · $15.00–$22.00 an hour · Part time

Posted Aug 3, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you made a mistake on a repair. How did you handle it?

What they are checking: Whether they own errors with customers and fix them properly.

Tell me about your experience using club fitting equipment.

What they are checking: Whether they can use fitting technology to recommend performance changes with confidence.

What would you do

A customer wants a reshaft done by the weekend, but the shop is backed up. What do you tell them?

What they are checking: Whether they set honest turnaround times and manage workflow instead of overpromising.

How would you mention warranty or the Scorecard program while talking about a repair?

What they are checking: Whether they can promote company programs naturally while helping the customer.

A customer brings in a club with damage that looks like misuse and wants a free fix. What do you do?

What they are checking: Whether they handle warranty disputes fairly and know when to involve a manager.

About the work

Walk me through how you regrip a club from start to finish.

What they are checking: Whether they know the hands-on repair steps well enough to do quality work consistently.

How do you check and adjust loft and lie, and what tells you a club needs it?

What they are checking: Whether they understand club specs and how changes affect ball flight.

How do you keep track of work orders so nothing gets lost or mixed up?

What they are checking: Whether they are organized enough to complete, store and track every customer's work correctly.

How do you decide which shaft or grip to recommend to a golfer?

What they are checking: Whether they can match service recommendations to the golfer's swing and needs.

How would you track grip and shaft supply so the shop doesn't run out?

What they are checking: Whether they manage golf service supply inventory accurately, as the role requires.

Practice this interview out loud.

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The full job description

As published by Dick's Sporting Goods.

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: OVERVIEW: Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes. • Performs golf club repairs, including but not limited to, re-gripping, re-shafting, loft and lie adjustments. • Performs club fitting and club performance modifications through use of club fitting equipment. • Provides product and service recommendations according to customer’s needs. • Manages workflow for all customer services including establishing turn-around times to meet customer’s needs. • Consistently promotes Company programs including Warranty Sales, Scorecard, Private Label Credit Card, etc. • Manages golf service supply inventory by accurately tracking shop usage. • Completes, organizes, and stores all customers’ work orders. • Provides a high level of customer service within the golf area. • Upholds Company standards for merchandise presentation by ensuring that product is on the sales floor to proper inventory levels and is maintained to daily standards. • Maintains and participates in all recovery and cleanliness standards. • Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. • Takes an all-hands-on-deck approach to support the team across the store. • Performs other tasks as assigned by management. TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates: • Ensures Accountability • Customer-Focus • Collaborative • Instills Trust • Decision-Quality/Decision-Making Abilities • Action-Oriented QUALIFICATIONS: • Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour). • Ability to work extended periods of time (up to 4 hours) standing or walking. • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Targeted Pay Range: $15.00 - $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

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