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Retail Cashier

Dick's Sporting Goods · Downers Grove, IL · $15.00–$22.00 an hour · Part time

Posted Aug 3, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you made someone feel welcome.

What they are checking: Whether they can create an inclusive store where everyone feels respected.

How do you stay accurate when the store is very busy?

What they are checking: Whether they keep transactions correct under pressure, which avoids drawer shortages.

What would you do

How do you keep the line moving while still being friendly to each customer?

What they are checking: Whether they balance speed and service at the front end.

How would you invite a customer to join the loyalty program or apply for the store credit card?

What they are checking: Whether they can promote company programs in a natural way, which the role requires.

A customer wants to return an item without a receipt. What do you do?

What they are checking: Whether they follow return procedures while keeping the customer respected.

A customer gets upset about a price at the register. How do you handle it?

What they are checking: Whether they stay calm, check the price and get help when needed.

What would you do if you suspected someone was trying to use a fake bill or stolen card?

What they are checking: Whether they follow loss prevention steps by calling a leader instead of confronting the person.

There's no line at your register. What do you do with your time?

What they are checking: Whether they stay productive by tidying the front end or helping customers nearby.

About the work

Tell me about a time you handled money or a register. How did you make sure it balanced?

What they are checking: Whether they are careful with cash and transactions, which protects the store and them.

Why is it important to keep company information confidential as a cashier?

What they are checking: Whether they understand that customer and company data must be protected.

Practice this interview out loud.

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The full job description

As published by Dick's Sporting Goods.

At DICK’S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: The Cashier is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations. • Greet everyone and proactively approach customers to understand their needs and support their shopping experience. • Process customer sales transactions and returns in accordance with established Front-End procedures. • Promote company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.). • Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. • Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. • Take an all-hands-on-deck approach to support the team across the store. • Perform other tasks as assigned by management. TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates: • Ensures Accountability • Customer-Focus • Collaborative • Instills Trust • Decision-Quality/Decision-Making Abilities • Action-Oriented QUALIFICATIONS: • Prior retail sales, cashier, or customer-focused experience preferred. • Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items occasionally (up to 5 times per hour). • Ability to work extended periods of time (up to 4 hours) standing or walking. • Ability to perform repetitive motions for short periods of time (up to 2 hours continuously). Targeted Pay Range: $15.00 - $22.00. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

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