Retail Cashier
Posted Oct 5, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a time you gave someone great service. What made it great?
What they are checking: Whether they know what good service looks like from their own experience, not just in theory.
Tell me about a time you worked with someone you did not get along with.
What they are checking: Whether they stay respectful and professional with coworkers, which shapes the store culture customers feel.
What would you do
Sierra sells outdoor gear, workwear and clothing. What would you say to a customer who asks if a jacket is a good deal?
What they are checking: Whether they can talk comfortably with customers about value, which is what brings people to an off-price store.
A customer hands you a coupon that has expired and insists you accept it. What do you do?
What they are checking: Whether they can hold to policy politely and get a supervisor involved without making the customer feel brushed off.
How would you bring up our credit card or rewards program without sounding pushy?
What they are checking: Whether they can promote loyalty programs naturally as a benefit to the customer.
If the register line is empty, what would you do with that time?
What they are checking: Whether they take initiative on recovery, go-backs and cleaning instead of standing idle.
What would you do if you realized you gave a customer the wrong change after they left?
What they are checking: Whether they report mistakes honestly right away, which matters more than never making one.
How would you feel about being trained to work on the sales floor or in the stockroom too?
What they are checking: Whether they are open to cross-training, since the posting says associates may cover several areas.
About the work
Walk me through how you would handle a return with a receipt from start to finish.
What they are checking: Whether they follow returns procedure carefully, since returns are where register errors and fraud often happen.
How do you count change back to a customer?
What they are checking: Whether they use a steady, accurate method that keeps their drawer balanced and avoids disputes.
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Practice this out loudThe full job description
As published by TJX Companies.