Représentant(e) bilingue en recouvrement (français)
Posted Sep 2, 2026 · We last checked this listing on Oct 6, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
This is not a high-volume call center role. What does a good collections conversation look like to you?
What they are checking: Whether they see collections as problem solving with the customer, which is what this team says it wants.
Tell me about a time you resolved a billing or account problem by working with another team.
What they are checking: Whether they can collaborate internally to fix what is blocking payment, rather than pushing the customer harder.
Tell me about a time you suggested an improvement to a process at work. What happened?
What they are checking: Whether they notice repeat problems and share ideas, which the team explicitly asks for.
What do you think makes a customer more likely to pay on time in the future?
What they are checking: Whether they think about long-term relationships and preventing late payments, not just collecting today.
What would you do
A customer has an invoice 60 days past due. How do you figure out the real reason they have not paid?
What they are checking: Whether they dig for the root cause, like a billing dispute or missing paperwork, instead of just demanding payment.
A customer says they will not pay because the delivery arrived damaged. What steps do you take?
What they are checking: Whether they know to gather facts, involve the right internal team and resolve the dispute fairly.
A client becomes rude and frustrated on the phone. How do you keep the conversation productive?
What they are checking: Whether they stay calm and professional under pressure while still moving the account toward resolution.
About the work
Can you switch to French and walk me through how you would open a call with a client about an overdue invoice?
What they are checking: Whether their French is strong enough for professional, sometimes tense conversations with Quebec customers.
When would you escalate a file to a senior team member or your manager?
What they are checking: Whether they know their limits and escalate complex cases at the right time, not too early or too late.
How do you keep track of many open accounts and follow-ups so nothing slips?
What they are checking: Whether they have an organized system to follow up on time, since missed follow-ups lead to aging debt.
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Practice this out loudThe full job description
As published by C.H. Robinson.