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Registered Nurse, Oncology Nurse Navigator

City of Hope Chicago · Zion, IL · Full time

Posted Aug 17, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you found a gap in a patient's care, like a missed referral or test, and fixed it.

What they are checking: Whether they actively track patients through the system, which is the core value of navigation.

Tell me about a time you had to coordinate between an oncologist, a surgeon and radiation oncology to get a patient started on time.

What they are checking: Coordination across specialties and the persistence to push a plan forward without overstepping.

What oncology experience or certification do you bring, and how does it shape the way you assess symptoms over the phone?

What they are checking: Clinical depth in oncology that lets them triage remotely with confidence and accuracy.

Tell me about a time you supported a patient through bad news or a change in prognosis.

What they are checking: Emotional steadiness and compassion in hard moments that come up often in oncology navigation.

What would you do

A patient just got a new cancer diagnosis and calls you overwhelmed, not knowing what comes next. How do you handle that first conversation?

What they are checking: Whether they can calm, orient and organize a frightened patient without overloading them with information.

A patient says they may skip treatment because they cannot get rides to Zion. What do you do?

What they are checking: Ability to identify barriers like transportation or cost and connect patients with real resources.

How do you handle a family member who wants information the patient has not given permission to share?

What they are checking: Understanding of privacy and patient autonomy while still treating the family with kindness.

About the work

A patient on chemotherapy calls with a fever of 100.6. Walk me through what you do.

What they are checking: Recognition of possible neutropenic fever as an emergency and knowing the right escalation path.

How do you explain common chemotherapy side effects and what to report, so a patient actually remembers it at home?

What they are checking: Patient teaching skill, including teach-back, for symptom management that keeps patients out of the ER.

How do you keep track of a large caseload so no one falls through the cracks between appointments?

What they are checking: Organization and follow-up systems that keep many patients moving through diagnosis and treatment.

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The full job description

As published by City of Hope Chicago.

Registered Nurse, Oncology Nurse Navigator About City of Hope , City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas. The successful candidate: • Must be able to work ONSITE 8:00a-4:30p, M-F • Provides disease management with an understanding of oncology, chemotherapy and side effects, is able to monitor and address symptoms. Works with patients and families to provide an understanding of their disease, their treatment plans, and address patient quality of life issues. Documents assessment and interventions entered in a timely manner in the electronic medical record. Collaborates with and supports provider team with daily assistance in managing and coordinating patient care. Evaluates and assesses health issues presented by patients and their caregivers and communicates pertinent and necessary issues to the patient. • Effectively and efficiently triages patient medical issues either in person or by telephone. Intervenes appropriately with use of orders and/or consultation with the interdisciplinary health care team. Provides professional nursing services to address patient’s health and other related issues in cooperation with other clinical and clerical team members. Collaborates/Conferences with health care team members to develop a multidisciplinary plan of care and sets patient-centered goals for patient/families. • Works as a part of the team as a resource to facilitate communication and services between physicians, patients, families and other healthcare team members including external health agencies to facilitate the plan of care. Provides patient education, utilizing appropriate resources to meet the needs of the patient and documents education in EHR. • Performs tasks as outlined in facility policies and procedures, as required by regulating agencies and according to best nursing practices. Including, but not limited to limited central line care, patient education, procedure assist and medication administration. Assists with medication access, precertification, and helps to ensure proper utilization of services to maximize reimbursement and patient satisfaction. • Works as a part of the healthcare team to provide excellent patient care to increase patient satisfaction and retention. Works to achieve positive outcomes, and resolution of variances. Covers for other members of the team to ensure efficient delivery of service to the patient. Develops collaborative relationships with other departments/entities/external health care agencies to facilitate and support care. Qualifications Your qualifications should include: • 3-5 year clinical nursing experience • Current IL RN license • BSN or higher preferred • Basic Life Support (BLS) through American Heart Association • OCN Certification preferred • Bio/Chemo Certification preferred City of Hope is an equal opportunity employer. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

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