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Program Services Director

Vizient · Chicago, IL · $102,400–$179,000 a year · Full time

Posted Oct 1, 2026 · We last checked this listing on Oct 5, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a negotiation where you had to balance the needs of several organizations at once.

What they are checking: Negotiating on behalf of a group while keeping members aligned behind the outcome.

Tell me about a time an implementation fell behind. How did you get it moving again?

What they are checking: Follow-through on implementation, since savings only appear after members convert.

What would you do

How would you build a strong working relationship with the Yale New Haven and NPC sourcing teams in your first few months?

What they are checking: Relationship building with an aggregation group partner, centered on shared goals rather than selling.

An NPC member says they're not seeing the value they expected from the program. How do you respond?

What they are checking: Listening, investigating with data and taking concrete action to restore member confidence.

How would you build a pipeline of growth opportunities with a partner that already feels well served?

What they are checking: Finding new value through spend analysis and member conversations rather than pushing products.

Internal Vizient teams and NPC staff want different priorities. How do you handle that?

What they are checking: Representing the partner fairly inside Vizient while staying aligned with company goals.

About the work

Walk me through how you'd assess member conversion potential on a new contract for a coalition of hospitals.

What they are checking: Analytical skill using purchase data and contract terms to estimate realistic savings and adoption.

How does sourcing for an aggregation group differ from sourcing for a single health system?

What they are checking: Understanding of committed volume, member alignment and governance in a purchasing coalition.

How have you used systems like the Vizient or aptitude platforms, or similar tools, to manage sourcing and implementation?

What they are checking: Comfort with the contracting and purchasing systems the role works in every day.

How do you show a coalition's leaders that they're getting best-in-class service?

What they are checking: Using clear reporting on savings, implementation and service levels to demonstrate value.

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The full job description

As published by Vizient.

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves . We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future. Summary: In this role, you will serve as a strategic resource dedicated to managing sourcing and implementation activity for the Northeastern Purchasing Coalition (NPC) aggregation group, in the Vizient and aptitude systems. You will partner with Yale New Haven, NPC staff and internal Vizient stakeholders to perform various functions focused on delivering best in class service, value, and support to the NPC membership. Responsibilities: • Establish strong relationships with Yale New Haven/NPC sourcing teams through ongoing connections and interactions focused on common goals. • Partner with teams to develop ongoing pipeline and opportunities for growth. • Lead efforts in working with teams to ensure NPC member relationship support. • Facilitate strategic and operational activity as it relates to sourcing, negotiations, and implementation, such as member conversion potential and ensure the NPC is receiving best-in-class value, terms, and conditions. • Establish and maintain internal relationships with cross-functional teams, ensuring collaboration to meet external stakeholder needs. • Demonstrate strong understanding of request for proposal (RFP) process and contractual terms to provide guidance through the contracting process. • Lead and facilitate negotiations with key suppliers to drive value in RFP process. • Collaborate with internal and external analyst to develop reporting insights to support contracting process. • Demonstrate strong knowledge of the operations, cost drivers, and market dynamics of product and/or service categories across many different departments (Medical Surgical, Cardiology, Orthopedics, IT, HR, Finance, Facilities, Clinical Operations, etc. optional) with particular emphasis on physician preference areas such as Cardiovascular, Orthopedics and Trauma. • Present and communicate successes, opportunities, and challenges to Vizient leadership and to member health systems, or key stakeholders. • Mentor and develop members of the sourcing team (e.g. Sourcing Executive, Associate Sourcing Executives). • Support Reveal program expansion through recruitment and operational engagement. • Manage Reveal onboarding process with new suppliers. Qualifications: • Relevant degree preferred. Advanced degree is a plus. • 7 or more years of relevant experience in health care, contracting, negotiating, or sales required. • Experience in management, leading teams, or consulting preferred. • Strong presentation skills and experience presenting to senior management. • Strong working knowledge of Microsoft Office Suite of Products. • Willingness to travel. Estimated Hiring Range: At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $102,400.00 to $179,000.00. This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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