Program Services Director
Posted Oct 1, 2026 · We last checked this listing on Oct 5, 2026
Likely interview questions for this role
Written from this job description, not a generic list. Each one notes what the interviewer is really checking.
About your past
Tell me about a negotiation where you had to balance the needs of several organizations at once.
What they are checking: Negotiating on behalf of a group while keeping members aligned behind the outcome.
Tell me about a time an implementation fell behind. How did you get it moving again?
What they are checking: Follow-through on implementation, since savings only appear after members convert.
What would you do
How would you build a strong working relationship with the Yale New Haven and NPC sourcing teams in your first few months?
What they are checking: Relationship building with an aggregation group partner, centered on shared goals rather than selling.
An NPC member says they're not seeing the value they expected from the program. How do you respond?
What they are checking: Listening, investigating with data and taking concrete action to restore member confidence.
How would you build a pipeline of growth opportunities with a partner that already feels well served?
What they are checking: Finding new value through spend analysis and member conversations rather than pushing products.
Internal Vizient teams and NPC staff want different priorities. How do you handle that?
What they are checking: Representing the partner fairly inside Vizient while staying aligned with company goals.
About the work
Walk me through how you'd assess member conversion potential on a new contract for a coalition of hospitals.
What they are checking: Analytical skill using purchase data and contract terms to estimate realistic savings and adoption.
How does sourcing for an aggregation group differ from sourcing for a single health system?
What they are checking: Understanding of committed volume, member alignment and governance in a purchasing coalition.
How have you used systems like the Vizient or aptitude platforms, or similar tools, to manage sourcing and implementation?
What they are checking: Comfort with the contracting and purchasing systems the role works in every day.
How do you show a coalition's leaders that they're getting best-in-class service?
What they are checking: Using clear reporting on savings, implementation and service levels to demonstrate value.
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Practice this out loudThe full job description
As published by Vizient.