Jobs › Boyd Group (Gerber Collision)

Production Manager

Boyd Group (Gerber Collision) · Highland Park, IL · $65,000–$95,000 a year · Full time

Posted Sep 2, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you got a struggling technician back on track.

What they are checking: Whether they coach techs on both speed and quality instead of only pushing harder.

How do you keep the estimator and front office updated on the status of repairs?

What they are checking: Whether they communicate early about delays so customers and insurers get accurate updates.

How do you make sure techs follow OEM repair procedures and safety rules?

What they are checking: Whether they enforce standards that protect customers and the business from bad repairs.

Tell me about a change you made to shop flow that improved throughput.

What they are checking: Whether they can improve the process, not just manage day to day.

What would you do

Several cars are stuck waiting on parts and the techs are running out of work. What do you do?

What they are checking: Whether they can reshuffle work and push for parts to keep technicians productive.

A painter and a body tech keep arguing about whose fault a defect is. How do you settle it?

What they are checking: Whether they focus on fixing the process and the car, not just assigning blame.

How do you decide which car gets worked on first when everything feels urgent?

What they are checking: Whether they prioritize by delivery promise, customer impact and workflow, not just whoever asks loudest.

About the work

How do you plan the shop's workflow each morning so cars move through on time?

What they are checking: Whether they schedule work by technician skill, parts status and delivery dates to keep cars moving.

How do you check quality on a repaired vehicle before it goes to the customer?

What they are checking: Whether they have a real quality check process that catches problems before delivery.

Which shop KPIs do you track most closely, and how do you use them?

What they are checking: Whether they manage with numbers like cycle time and touch time instead of gut feel.

Practice this interview out loud.

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The full job description

As published by Boyd Group (Gerber Collision).

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass , our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Ready to grow with a team that’s built for your success? Apply today. Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply. Job Description: Production Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and managing the workflow through effective utilization of the workforce. The Production Manager plays a pivotal role in the success of the customer’s experience by ensuring the quality in the repair facility is maintained and delivery target dates are achieved while working in alignment with all team members in achieving the repair facilities KPIs. Key Job Responsibilities • Ensure consistent execution of WOW (Wow Operating Way) plan • Plan daily production schedule to maximize efficiency and maintain cycle time goals • Run production meeting to communicate priorities to staff • Perform in-process quality control checks to ensure company standards are met • Immediately identify and address any quality issues or production delays • Perform final quality inspection prior to delivery of the vehicle to customer • Other duties may be assigned • The Production Manager ensures that the customers’ vehicles are repaired on time, exceeding Gerber Collision’s quality expectations and the customers’ needs. Education and/or Experience Required • High School Diploma or equivalent • Proven experience in a collision repair environment or similar role • 3 years experience Required Skills/Abilities ​ • Self Motivated and decision making skills • Effectively operate in a fast-paced environment, demonstrating multi-tasking ability while working under pressure • Time Management Skills - Must be able to meet deadlines • Give Direction in a team environment • Ability to interpret work scope from vehicle estimates or work orders • Customer Service Oriented and strong organizational skills • Comprehensive knowledge of vehicle repair practices • Communicate effectively, both verbally and in writing • Strong attention to detail and a high degree of accuracy • The Production Manager is committed to being a dedicated Brand Ambassador of Gerber Collision at all times. Other Requirements ​ • Valid Driver’s License • Frequently required to bend, crouch, reach, handle tools and lift in excess of 50lbs of materials • I-Car Registered (working towards Gold Class certification) Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including: • Annual Paid Time Off (PTO) plans • 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week • 6 paid holidays annually • Medical, Prescription Drug, Dental & Vision Insurance effective Day 1 • 401(k) Retirement Plan with company match • Employer Paid Short-Term Disability & Life Insurance • Additional Voluntary Life Insurance • Continuing Education Opportunities • Free Prescription or Non-Prescription Safety Glasses annually • Annual Voluntary Uniform Stipend • Voluntary Daily Pay option available About Us Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company. AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. Compensation Details: Pay: $65,000 - $95,000 a year, depending on experience. Qualify for Quarterly Bonuses. #INDNORTH

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