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National Account Associate

Sysco · Woodridge, IL · Full time

Posted May 1, 2026 · We last checked this listing on Oct 6, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

About your past

Tell me about a time you supported a salesperson in a way that helped them close or keep business.

What they are checking: Whether they see their work as a partnership with sales, not just order taking.

How do you keep track of each National Account's preferences and special rules?

What they are checking: Whether they have systems that let them serve several large accounts without mixing them up.

Tell me about a time you had to source a product you'd never heard of. How did you find it?

What they are checking: Whether they are resourceful when a customer asks for something outside the usual catalog.

What would you do

You'd support a National Account Sales Manager on rollouts and new location openings. How would you organize the work for a chain opening ten locations?

What they are checking: Whether they can manage many moving parts and deadlines across multiple sites at once.

A corporate contact needs samples, a quote and an order status all today. How do you handle it?

What they are checking: Whether they prioritize multiple urgent requests and keep the customer informed throughout.

A shipment for a store opening is going to be late. What do you do?

What they are checking: Whether they find workarounds and communicate bad news early rather than hoping it resolves.

About the work

Walk me through how you'd build a quote for a customer that needs items from several vendors.

What they are checking: Whether they can source, price and assemble a clear quote accurately.

What's the most advanced thing you've done in Excel to track orders or report to a customer?

What they are checking: Whether they have the advanced Excel skills the posting requires, not just basic data entry.

What is a pre-pack, and what can go wrong with one if no one is paying attention?

What they are checking: Whether they understand that pre-packed orders for openings must be complete and labeled correctly.

How would you build a regular report that a corporate customer actually finds useful?

What they are checking: Whether they think about what the customer needs to see, not just what data is available.

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The full job description

As published by Sysco.

Company: US0670 Edward Don Sales Territory: None Zip Code: 60517 Travel Percentage: 0 Compensation Range: $45,000 The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience and other factors. BENEFITS INFORMATION: For information on Sysco’s Benefits, please visit https://SyscoBenefits.com SUMMARY Responsible for the inside support for the corporate contacts at the assigned National Accounts. Support a designated National Account Sales Manager/Executive and provide the day-to-day support needs to include: projects, rollouts, pre-packs, new location openings, quoting, sourcing, reporting, orders, ordering samples, and all miscellaneous support requests. KNOWLEDGE, SKILLS, AND ABILITIES Required: • High School diploma or GED equivalent with 4+ years similar experience in a Sales/Distribution office environment OR a Bachelor's degree with a minimum of 1 year of similar experience in a Sales/Distribution office environment OR equivalent combination of education and experience • Advanced proficiency with Microsoft Office products (specifically Excel, Word, and PowerPoint). • Strong analytical, organizational skills and the ability to problem solve, multitask, prioritize and work independently. • Excellent communication, and time management skills. Preferred : • Bachelors Degree, One year of experience in Food Service industry in an office setting, • SAP experience, AutoQuotes experience • Advanced Excel user with experience in building spreadsheets, pivot tables, and v-lookups • Experience handling sensitive information and ability to maintain confidentiality. ESSENTIAL DUTIES • Provide world class service to Corporate Contacts at assigned National Accounts. • Subject matter expert on assigned National Accounts and their program with Don. • Research and find new items to meet the program initiatives. • Prepare formal quotes in AutoQuotes and Excel as well as prepare materials in Excel for proposals, presentations, or program needs. • Set up vendors, NMR's, and contracts. • Work with National Accounts Sales to ensure coordination and on-time completion of projects as assigned. • Utilize in house reporting tools & SAP for daily, weekly, and monthly reporting needs. • Coordinate corporate customer logistics with regard to National Accounts openings, rollouts, and special orders. • Research and resolve corporate customer problems and/or questions. • Maintain Order Guides, Web Templates and Opening Templates. • Assist in order placement and product check in for pre-packs and rollouts. • Coordinate special projects with Supply Chain Management. • Interact with vendors on contracts, quotes, item setup, stocking levels, and custom items. • Work with National Accounts Credit Team on account setups. • Troubleshoot and resolve internal and external customer issues. • Manage, research, and process correspondence from National Account customers and National Account Sales to determine customer needs. • Responsible for staying current on contract changes. • Build relationships and foster sales opportunities with the corporate level customers. • Perform other duties as assigned. #LI-EJ1 OVERVIEW: Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.

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