JobsAdvocate Health

Medical Assistant (MA)-Internal Medicine

Advocate Health · Downers Grove, IL

Posted Sep 3, 2026 · We last checked this listing on Sep 20, 2026

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Likely interview questions for this role

Written from this job description, not a generic list. Each one notes what the interviewer is really checking.

Behavioral

Tell me about a time a patient's vital signs or symptoms were outside of what you expected. What did you do?

clinical judgment about when to escalate to the provider versus proceed with routine documentation

Tell me about a time you had a disagreement with a nurse or provider about how something should be handled with a patient.

ability to work within the care team hierarchy while still speaking up when something seems off

Tell me about a day where the schedule fell apart, patients were backed up, and the provider needed you to move faster than usual. How did you handle it?

ability to stay accurate and calm under the volume this internal medicine clinic clearly runs at

What does being part of the care team mean to you day to day, beyond just doing your own tasks?

whether the candidate sees themselves as a collaborator with physicians and nurses or as someone who just executes isolated tasks

Tell me about your background as a medical assistant, whether through a diploma program, certification, or direct experience. What kind of patient population have you worked with?

verifying the required qualifications are backed by real, relevant experience

Technical

Walk me through how you room a patient from the moment you call them back to the moment the provider walks in.

whether the candidate has a consistent, complete workflow for vitals, history, and exam prep rather than skipping steps under time pressure

Describe your experience with specimen collection and point-of-care testing. What tests have you run and what quality control steps do you follow?

actual hands-on lab competency versus familiarity in name only, given phlebotomy is preferred

How do you document in the electronic health record, and what do you do if you realize you made an error in a note after it's already saved?

EHR competency and honesty about correcting mistakes through proper channels rather than covering them up

What does your medication administration checklist look like before you give something to a patient?

attention to the five rights of medication administration and habits that prevent errors

Situational

This clinic runs from 7am to 7pm most days with a rotating Saturday shift once a month. How do you personally manage energy and focus during a long shift with a full patient schedule?

realistic self-awareness about stamina and pacing given the posted hours, not just a scripted answer

A patient is scheduled for a vaccine but tells you they had a reaction last time. What do you do before you give anything?

whether the candidate knows to stop, verify allergy history, and involve the provider rather than proceeding on schedule pressure

A patient becomes upset or agitated in the exam room. What's your approach in the moment?

de-escalation skill and awareness of when to call for backup versus handle it solo, given the physical safety requirements listed

How do you keep a patient's information confidential when you're working in a busy, open clinic environment with other patients around?

practical understanding of HIPAA in daily workflow, not just textbook knowledge

Practice this interview out loud.

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The full job description

As published by Advocate Health.

Department: 01220 AMG Downers Grove 3743 Highland Ave - Internal Medicine Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Clinic hours are 7am to 7pm Monday and Tuesday 8am to 7 pm Wednesdays, 8am to 6pm on Thursdays, 8 am to 5pm on Fridays and rotating Saturdays 8 to 12 once a month. Dr. King's hours are 10 to 6 Mon through Thursday 10 to 1 on Fridays and 1 Saturday a month. Pay Range: $22.90 - $34.35 Job Description Summary: Support the care team by performing clinical and administrative tasks that are vital to patient care. Medical Assistants must adhere to all relevant regulations and guidelines to ensure patient safety and confidentiality. They are expected to maintain a high level of professionalism and compassion during all interactions. Where You Will Work : Aurora Medical Group (AMG) is part of Advocate Health , one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive. We’re Looking For: • High School Diploma or GED required.  • Must have a medical assistant diploma or 2 years of medical assistant experience or be a certified MA with 2 years of medical assistant experience, to qualify. • Phlebotomy skills are preferred . What You’ll Do: Clinic hours: Monday 7am -7pm, Tuesday 8am-7pm, Wednesdays 8am-6pm, Thursdays 8am- 6pm, Fridays 8am-5pm, and rotating Saturdays 8am- 12pm once a month As a Medical Assistant , you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.  As a key member of the ambulatory care team, you will: • Welcome patients and support their transition into care. • Take and record vital signs, medical histories, and health screenings. • Prepare patients for exams and assist providers during procedures. • Administer medications and vaccines as directed. • Perform lab-related tasks including specimen collection and point-of-care testing. • Document care accurately in the electronic health record. • Partner with physicians, nurses, and teammates to deliver high-quality, coordinated care. About This Location:  3743 Highland Ave. Downers Grove, IL Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together. Physical Requirements and Working Conditions • Must be able to sit, stand, walk, lift, squat, bend, reach above shoulders, and twist frequently throughout the workday. • Must be able to lift and support the weight of 35 pounds in handling patients, medical equipment, and supplies. • Must be able to: push/pull with 30 lbs. of force and perform a sliding transfer of 150 lbs. with a second person present. • Must have functional speech, vision, hearing, and touch with ability to use fine hand manipulation skills for IV insertion and other procedures/functions. • Maneuver foot pedals on carts or machines. • Perform physical safety interventions such as patient restraint and verbal de-escalation, if needed. • May be exposed to chemical and hazardous waste as well as blood and body fluids and communicable disease. Therefore, protective clothing and equipment must be worn as necessary. • Must be able to respond quickly to changes in patient and/or unit conditions. • Physical Abilities Testing may be required. • Additional department specific physical requirements may be identified for unique responsibilities within the department by the nurse leader. Ready to Take the Next Step: Apply Now! Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation • Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training • Premium pay such as shift, on call, and more based on a teammate's job • Incentive pay for select positions • Opportunity for annual increases based on performance Benefits and more • Paid Time Off programs • Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability • Flexible Spending Accounts for eligible health care and dependent care expenses • Family benefits such as adoption assistance and paid parental leave • Defined contribution retirement plans with employer match and other financial wellness programs • Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health  Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

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